DISCRIMINATION! A client with developmental disabilities was treated poorly (harsh waxing - to the point that she needed to go to the HOSPITAL, rude service-provider) and when I called, the manager said they only provide services to “NORMAL PEOPLE” and to never send her back here. They refused to provide any kind of refund or service voucher. DO NOT GO HERE.
Great service for affordable price. I got manicure with pink and white nails. I like their pink color, it’s darker than other salon and looks much b…
Top experts in the field: hairdressers, manicure & pedicure, facials & waxing, massage - all under one roof. Service is highly individualized unlik…
Please do not come here! Horrible customer service! I came here for the first time to have my standard gel manicure done, I was talked into getting the Nexigen "dip" manicure by the nail tech as she stated it was a better option than gel because it lasts longer and does not chip. I can usually go at least 3 weeks with the same gel manicure. After about a week my nails were all chipped and one came completely off! When I came back to talk to the nail tech the nail tech was away from her station and the receptionist told me to just stand and wait rather than letting her know I was here and then proceeded to go to lunch, 25 minutes late the nail tech finally appeared. After showing her pictures of my chipped and tattered nails she proceeded to tell me it was standard and refused to refund or re-do my nails. I WILL NOT BE COMING BACK, biggest waste of $60.00!
Where to begin. I am an employee within Easton gateway and can easily walk over from where I work, which is one reason why I started going, also because I had heard a couple other people say they liked going over there and that they had a bar so for months I'd been wanting to check it out. Finally did, my first experience was great got a gel mani no complaints. But let me tell you that after my third visit things drastically went downhill. I go in the girls working are on their phones CONSTANTLY, they're DRINKING ON THE JOB (completely inappropriate in my eyes, at least try to be discreet but instead we're advertising all the liquor mixed in their drinks, talking openly about personal lives inappropriately, the list goes on. I had a brand new set of acrylics put on on 12/29/17 and a week later to the day they were grown out and looked awful because my cuticles weren't even touched (mind you I'm a cosmetologist I have been trained and licensed in nails if I was ambidextrous I'd do them myself but..). I came in to have them fixed and the owner was rude, immediately tried charging me for gel before even asking if I needed gel, and gave me a hard time in general. Here I am a week after getting them fixed and they're grown out and one just broke completely in half. NEVER COME HERE .
best place in town. great service, friendly staff, clean and reasonable prices. I have been coming here for years and can't go anywhere else.
The best manicure/pedicure in town. I feel welcome every time. Good products and they always have the latest colors
I have been to a lot of nail salons around the columbus area and I have to say this was the best experience I've had in a while. My nail technician was so attentive to details, and I'm a very picky person. I would give more stars if I could.
I have been going to lee and tony for over 12years and they have always given me good service, never had a problem with anything they have done for me they are like my 2nd family all love the whole staff cant wait to see them again.
TERRIBLE service. As you can see, the employees sit on there phones, they disregard customers. But let me tell you a little bit about my experience. So I come in, I get quoted on price as I only brought 1 of my credit cards and my available balance was only 50$. I got my nails done, and when it comes time to pay, the same girl who quoted my price charged me 80$. I was apalled because no one informed me of this change or I would have made accomadation. I was given attitude, I was disrespected, and treated extremely poor. Worst service ever, I would never reccomend anyone to come here, and if you do GOOD LUCK!
SUPER LENGTHY, BUT HONEST REVIEW!I really wanted to like Plush Nail Salon, but they kept falling short. I went there are four separate occasions before I decided to stop giving them my money. I initially went there because I wanted to try out Nexgen on my nails. The price was great, so I decided to give them a try. The first time I went, a young lady named Mary did my nails. She did an excellent job! My nails lasted for about two weeks, and I probably could have gone for longer if I didn't care about how much they had grown out.Anyways, I scheduled my second appointment with Jay. He was fantastic and did an excellent job! However, not even a week after getting my nails done, and entire nail completely came off. Keep in mind, I get the Nexgen overlay on top of my real nails, so that meant that somehow the Nexgen didn't adhere to my real nails. I just disregarded it as something that I may have done wrong, and accepted it as a loss.My third time visiting Plush, I let Jay know what had happened to my nail, and he had let me know that it could have been from chemicals such as thing that I may clean the house with. I took a mental note of that, and made sure that I wore gloves whenever doing household chores to ensure that the same thing didn't happen with my nails again. During that visit, I got the Nexgen overlay on my natural nails for the third time. That visit took place on a Thursday, and by Sunday I had ANOTHER nail to come off, and by Tuesday morning a second one had come off and I had lifting on several of the other nails. I know for sure that I hadn't had my hands around anything that could have caused the lifting because I was on vacation for that weekend. Either way, if I am paying over $40 for a service, my nails shouldn't be messing up after less than a week.I ended up calling Plush that same Tuesday that the second nail came off to let them know what happened, and how disappointed I was. I ended up speaking with Christina, the manager, and we she scheduled for me to come in on that following Thursday.To make a long story short, I went in thinking that my nails would be repaired for free (or at a discount), but I was offered a free soak off and told that I would have to pay $38 to have them redone. This offer didn't seem fair to me especially considering that it hadn't even been five days before my nails started lifting. I also felt like the manager tried to blame to poor quality of my nails on me by saying sometimes Nexgen doesn't work for people and gel may be a better route. Or that maybe it was because I didn't get a manicure with the Nexgen polish. It was like she came up with every excuse as to why my nails came off and started lifting instead of trying to rectify the situation and make sure that I was satisfied as a paying customer. I was then told that I could receive a credit to get my nails done another day. But this was only after I mentioned that I wanted to get my nails done for my wedding. Let's just say when I called the following week to inquire about my credit, there was nothing on my account. I even left a message and my number for the manager to call me back.Just beware! Ps. Since then, I have gotten Nexgen done at another salon with no signs of lifting or nails coming off. I got them done on September 20th at the other salon without a manicure. Which leaves me to believe the application at Plush wasn't done correctly, and it has nothing to do with my nails not agreeing with Nexgen or whether I had a manicure or not.
I had been a customer for at least 10 years. She got a new tech and she did a poor job with my pedi when I complained to Sophia (owner) she didn't give a d**. I returned as she requested and she ignored me so a left outraged. Didn't return for many months. I decided to return to her several days ago and we agreed that I would come back yesterday @10 am for an appt. I arrived 10 minutes late and was told I had to wait until everyone waiting which were 4 to 5 people not including the fact that all techs where unavailable until all these people were serviced. So I guess she feels like me being unhappy about her techs' lack of performance is punitive or unwelcome judging from her actions. Not a problem for me my money can go elsewhere but I want people to know how unprofessional and the attitude of management is really sad and a lack of empathy showed. If you treat clients who have given you a lot of money over the years like that .. well I never should've been fiving you my hard earned money anyways. I have overlooked many instances regarding your attitude, , certain techs attitudes, being unhappy when I request X and I get Y ..over the years but no more... You should want clients to have a great experience. I was supportive of your business before your clientele increased and i brought many clients to you. Not anymore. You will never have to worry about me returning to your place of business cause no matter how long I have been a client I will never pay to be disenchanted, devalued as a valued client, nor my being ignored, nor pay money w/o being satisfied. It is NOT OK people ...