Plush Nail SalonAdd to Favorites
1186 Kenny Centre Mall, Columbus, OH 43220
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Please contact the business for updated hours/services due to the COVID-19 advisory.
Please do not come here! Horrible customer service! I came here for the first time to have my standard gel manicure done, I was talked into getting the Nexigen "dip" manicure by the nail tech as she stated it was a better option than gel because it lasts longer and does not chip. I can usually go at least 3 weeks with the same gel manicure. After about a week my nails were all chipped and one came completely off! When I came back to talk to the nail tech the nail tech was away from her station and the receptionist told me to just stand and wait rather than letting her know I was here and then proceeded to go to lunch, 25 minutes late the nail tech finally appeared. After showing her pictures of my chipped and tattered nails she proceeded to tell me it was standard and refused to refund or re-do my nails. I WILL NOT BE COMING BACK, biggest waste of $60.00!
SUPER LENGTHY, BUT HONEST REVIEW!
I really wanted to like Plush Nail Salon, but they kept falling short. I went there are four separate occasions before I decided to stop giving them my money. I initially went there because I wanted to try out Nexgen on my nails. The price was great, so I decided to give them a try. The first time I went, a young lady named Mary did my nails. She did an excellent job! My nails lasted for about two weeks, and I probably could have gone for longer if I didn't care about how much they had grown out.
Anyways, I scheduled my second appointment with Jay. He was fantastic and did an excellent job! However, not even a week after getting my nails done, and entire nail completely came off. Keep in mind, I get the Nexgen overlay on top of my real nails, so that meant that somehow the Nexgen didn't adhere to my real nails. I just disregarded it as something that I may have done wrong, and accepted it as a loss.
My third time visiting Plush, I let Jay know what had happened to my nail, and he had let me know that it could have been from chemicals such as thing that I may clean the house with. I took a mental note of that, and made sure that I wore gloves whenever doing household chores to ensure that the same thing didn't happen with my nails again. During that visit, I got the Nexgen overlay on my natural nails for the third time. That visit took place on a Thursday, and by Sunday I had ANOTHER nail to come off, and by Tuesday morning a second one had come off and I had lifting on several of the other nails. I know for sure that I hadn't had my hands around anything that could have caused the lifting because I was on vacation for that weekend. Either way, if I am paying over $40 for a service, my nails shouldn't be messing up after less than a week.
I ended up calling Plush that same Tuesday that the second nail came off to let them know what happened, and how disappointed I was. I ended up speaking with Christina, the manager, and we she scheduled for me to come in on that following Thursday.
To make a long story short, I went in thinking that my nails would be repaired for free (or at a discount), but I was offered a free soak off and told that I would have to pay $38 to have them redone. This offer didn't seem fair to me especially considering that it hadn't even been five days before my nails started lifting. I also felt like the manager tried to blame to poor quality of my nails on me by saying sometimes Nexgen doesn't work for people and gel may be a better route. Or that maybe it was because I didn't get a manicure with the Nexgen polish. It was like she came up with every excuse as to why my nails came off and started lifting instead of trying to rectify the situation and make sure that I was satisfied as a paying customer.
I was then told that I could receive a credit to get my nails done another day. But this was only after I mentioned that I wanted to get my nails done for my wedding. Let's just say when I called the following week to inquire about my credit, there was nothing on my account. I even left a message and my number for the manager to call me back.
Ps. Since then, I have gotten Nexgen done at another salon with no signs of lifting or nails coming off. I got them done on September 20th at the other salon without a manicure. Which leaves me to believe the application at Plush wasn't done correctly, and it has nothing to do with my nails not agreeing with Nexgen or whether I had a manicure or not.
I went to Plush Nail Salon to try to find a place that does a great job with nail dip powder. They perform Nexgen nail dip powder services, and I was able to get in the same day with Jay. He did a fabulous job on my nails! Everyone is so friendly there, and from what I saw... they were all doing a great job on clients nails, no matter what service they requested. It's a bit of a drive for me, but honestly, I think it's worth it, and will definitely make this my new 1st choice for my nails. If you want a little stronger nail that gel polish... you might want to consider trying a Nexgen dip. It's stronger than gel, thinner than acrylic and I don't think it chips or cracks like acrylic used to. Thanks Jay.... I look forward to seeing you in a couple weeks!
i love to come here because of Christina. What a sweetie. She is a joy! Service is exceptional as is the quality. I have had artificial nails for 30+ years and this is by far the most professional, and friendliest salon in Columbus. H is terrific too!!! Try it, you'll love it! Barbara B.