I had a horrible experience with the Morse Rd Columbus location. The sectional I purchased seemed really nice and firm at first, and within one week the cushions started going flat. Managers dodge your calls and act like it's not their problem. After 5 months of waiting on new cushions, with ZERO follow up, I finally had enough and exchanged furniture for something else... They are unwilling to give you a refund and only want your money...your satisfaction does not come first. The second piece of furniture I exchanged for broke within a couple weeks. Horrible customer service, typical aggressive sales guys who will say anything to make the sale then treat you like a joke when their products fail to hold up. I will never do business here again nor will I recommend anyone to shop there. Stay far away!! Zero stars for them.
After going to American Freight and Furniture land and getting refunds for poor customer service, unprofessionalism and honestly just people who blatantly lie, I went to Rooms For Less as my last resort. I was extremely skeptical as I had the bad experiences at the other places. They had the exact bed set and dresser I was looking for. The staff was helpful. The prices were definitely fair compared to the other two places who were charging me a lot more the the exact same product and American Freight and a poorer quality product at Furniture Land. I bought it that day, we set up a delivery day and time, and, shockingly it was delivered and set up just when they said it would be. The delivery guys were very nice and experienced. As a single woman who is not at all street savvy or smart when it comes to this type of thing, I would definitely recommend Rooms For Less. They are professional, very helpful, were very honest with me, and did't sell me lies. I had a great experience.