I visited my local Best Buy location today and left with a horrendous taste in my mouth. I brought back a defective Hubmax Portable Charger, in its original packaging, with receipt, purchased Oct. 9. Jake, the Geek Squad employee, calmly explained that the product was out of the store's exchange period, but that I could contact Hubmax to exchange it. I left disappointed, but before driving back to Louisville, decided I should try a conversation with the manager. Jake retrieved the manager on duty, John Pierce, who passively stood by, unpackaging the charger from the box while I explained the situation, and how I need this product for work as a social media content producer. I explained how the battery wasn't functioning out of the USB port, and he curtly replied, saying "that's how you charge the device" -- in fact, the device has wall prongs, and the USB port is used to be able to charge multiple devices at once. When I mentioned that I hoped to get the situation resolved in person and not take it to social media, he slammed the product down in front of me, said "I take that a threat" and stormed away. I would have been fine with an explanation that he could not exchange the product -- instead, he demonstrated clear disrespect for a lifelong, previously satisfied customer. (For what it's worth, Jake was great.) If this is how Best Buy management chooses to treat its customers, I have no further interest in giving them my business, and I suggest you don't, either. Happy Holidays!
2012 i went here for black friday. stood in line for 9 hours for a tv on sale for my son. in the end they never gave ANYONE a tv on sale. they told everyone they were "sold out" how do you sell out of a black friday item that's a in store item only???? some people were in line for days........... WORST PART, a employee seen the "PALLETS AND PALLETS OF THOSE TVS IN THE STORE"editcalled cooperate and the lady was very rude and transferred me to a dead end extension