Very unprofessional. This is the first and only company to call me one week after my father died in regards to buying a headstone. I will never go with Wichman Monuments. The family decided to go with Infinity Monuments and are very pleased with the outcome and love the fact that they never once tried to solicit business over the phone and reach out to us when we never asked to be like Wichman Monuments. How they managed to get my number or even know about my father's death baffles me. They could have only known through an obituary and looked up my number since I was a survivor... I'm in utter shock.
Very unethical and unprofessional. Travis Wichman is arrogant and rude. Teresa doesn't seem to have any idea as to what's going on and no one else could help me because, "Mr. Wichman" was out of the office and the other salesman were out on appointments. There should be more than one "Salesman" or as Travis called himself, "Sales Manager" in the office during the day considering I came in at 2:30pm.
I "HIGHLY" recommend Wichman Monuments. They were very professional and knowledgeable, I honestly wasn't ready to deal with this part of the process but Mr. Trent was amazing and made my visit there pleasant. If you're looking for professionalism go see Trent Wichman. We also asked if his headstone could be veiled and they honored that for us, again thanks. We have actually used them on several occasions and they were very professional every time.Also their work is guaranteed!!!
SAME REVIEW AS I PUT ON GOOGLE REVIEW: This company does NOT stop with soliciting calls. I've told them DURING her service when they called the first time not call anymore regarding my aunt. Instead, they reached out to my mother and tried to sell a monument to her. My mother has not handled her death well and I specifically told Wichman Monuments that it had already been taken care of through Rico Monuments and not to call the family. Their response over the phone was, "We've been in business for well over 70 years, blah blah blah." Times have changed. No one wants a call from someone trying to sell a headstone. That's why we went with Rico. All they sent out was a card and brochures that said, "Call us when you're ready." Wichman Monuments sends a card, calls any survivor with information on who to speak to and doesn't take no for an answer. I will NEVER use Wichman Monuments nor refer someone to them.
THE STATE OF MIND I WAS IN WHEN I LOST MY MOM,I WAS DEVASTATED...WHEN IT CAME TIME TO GET THE HEADSTONE I WENT TO WICHMAN MONUMENTS!!! THEY ARE VERY CARING PEOPLE! THEY SHOWED ME LOVE,COMPASSION AND REASSURED ME THAT I WOULD BE OKAY!! AFTER THE DELIVERY OF MY MOM'S HEADSTONE AND WHEN I SEEN IT I WAS SPEECHLESS...IT WAS SO BEAUTIFUL AND COMPLIMENTED MY MOM'S CHARACTER BEING THE TYPE OF PERSON SHE WAS!!! VERY PROFESSIONAL WORK AND I WOULD RECOMMEND THIS COMPANY TO ANYONE!!! THANK YOU ALL FOR YOUR SERVICES AND MS. TERESA U ROCK!!!! ����
I have nothing bad to say about the girls in the office but our monuments ha e been payed for for three months a nd still not finished or set . We are getting very frustrated with this company.I have called and called and still get the same runaround it's been next week for three months !!!
They are the best with customer service and best product and prices! This is evident for the number of years they have been in business! Great customer service and they know what is best for you and your family needs!