My boyfriend and i brought my dog in recently and i admit i usually only leave reviews to warn people where Not to go but in thise case i have to say i was very pleased! Linda at the front desk is very friendly and Holly the groomer was so genuinely sweet caring and an encyclopdia of helpful information. Ad that to her fantastic work and i am a customer for LIFE! thank you Holly for a super job!!!
This place is amazing. My previous groomer was unavailable so I called and spoke with Dawn, the front desk woman, and made an appointment for that same day. Will was the groomer. He made me feel so welcome and paid attention to the details of the groom I wanted and offered further suggestions that I wouldnt have thought of. My dog was groomed in under 2 hours and I was thrilled to say the least. This establishment is on point with its customer service and professionalism. I am now a forever customer of this location. ��������
Most caring and professional dog care facility I have ever experienced. On numerous occasions the staff have exceeded expectations - from helping us when our travel plans change last minute to obtaining special dog beds for our senior dogs, and more. The bottom line is these folks love dogs, know all their names, and provide an invaluable service. A+ all around.
This place is amazing! I couldn't find a groomer at the last minute everyone was fully booked until after Christmas. They took our miniature schnauzer in and they did such an amazing job with her haircut not only that they did everything else the other high end grooming places would do. This place is a gem, we're very picky of where we get our mini groomed and I am so glad I chose this place! We will continue to bring our baby to you guys! I just can't say more about this place and they brought her out like a princess. I will tell all of my friends
On December 1, 2016, my husband took our miniature schnauzer Isabelle to Grateful Pets on Monroe Road for grooming. She was fine before he dropped her off. When he picked her up after grooming her eyes were red and obviously not right. He took her to our vet directly across Monroe Road from Grateful Pets. Our vet concluded that Isabelle had suffered some trauma during the grooming process, injuring her eyes and the surrounding areas. The total vet bill was $162.50. I spoke with the owner of Grateful Pets Chuck Vachris, who denied anything had happened to our dog and demanded to speak with our vet. Instead of subjecting our vet to this, I wrote a letter to Mr. Vachris on December 7, 2016 requesting payment of the vet bill as well as a refund of the grooming charge. Along with the letter, I sent a copy of the vet’s chart noting the injury to Isabelle with the conclusion that it occurred during grooming that day. As of today, December 21, we have had no response from Mr. Vachris. Bottom line: if you value the health and well-being of your pet DO NOT GO TO GRATEFUL PETS. (too bad I can't give them zero stars.)
Wow! It eventually catches up to you somehow!! He would blame the dog/breed or owner for the dogs not learning per reviews. According to him I was the incompetent not doing what he told me to do. After more than two weeks leaving my dog in that filthy house and coming back behaving the same and on top of that skinny, didn't want to continue wasting my time and traumatizing my dog with him screaming at him like he did when I picked him up. I submitted a complaint with Angie's list which he didn't respond since I submitted his texts blaming me and being a fool. Manipulating everyone even that girl Jasmine his helper/girlfriend.
The place is upbeat and the employees are sociable. It seems like a happy place to work. My dog has an unusual name so they're happy when we return. Shampoos and trims over the past year have always been great. One time they got behind schedule but were so accommodating and friendly about the tardiness and worked out a solution for me which spoke volumes for the buisness.
Money has been refunded but I won't be back. There are closer facilities to handle their nails and faces, I'll be doing the rest of the grooming myself.
This guy is Not a trainer. He is a buffoon. He used my house to "train" dogs and did such a crappy job of it that they destroyed it. The carpets are soaked with pee and the doors and walls are all scratched bare. Total fake
my feed back. We don't see no difference in charlie at all. You had him for 2 weeks, I thought he would be calmer like you said. He still jumps on you, bites, pull you at walks,don't listen. My son laughed said it was a waste of money. Now we're going to look at youtube to train him ourself should of done that from beginning. Not happy