We ordered our entire first floor hard wood in brazilian cherry 6 or 7 years ago and Alex did excellent customer service. I am a repeated loyal customer and go back to order my second floor and stairs few weeks back. The flooring was fine with no issues however the stairs were not Semi Glossed as we ordered. We find out today that the gloss is Water Based instead of Oil Based the way it should be. I am really upset the way Alex treated us being his loyal customers. He has been rude when i spoke to him. I will never ever RECOMMEND him to anyone any more. Small business grows with being loyal to customer NOT treat like you did to us.
From Business: We are the premier flooring company serving the greater North Charlotte and Lake Norman area. We provide high quality design and installation services and carry t…
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Really nice people but a little slow. They said they are just really busy. Not a big deal because we had a lot of time for our project. But they treat you real nice and have good customer service. We're just a small company but they did a real nice job.
BEWARE OF CIS CARPET INSTALLATION!They did not clean up the floors after removing the old carpet and pad so you feel everything that they left on the floor. They did not knee kick in the sides along the walls or down the steps and they left the tack strips coming through so our children have cut their feet! Please do not use Neal Rushen with CIS!
Great Work and Craftsmanship!!!
I thought this company was in the area of North / West Charlotte and the company was in Fort Mill, SC. When I called the guy told me he was on Mt.Holly / Huntersville Rd. I had ask if I came by could pick up some samples and was told they could bring some by my house. I thought while I was out I could stop by the address I found on line and to my surprise it wasn't anything at that address which was next to a wooded field. I later look them up on the BBB and found not so good things. I didn't answer their calls after that, thanks they raised enough red flags to do some homework. That's why I wanted to report this to everyone else.
Please learn from my experience and stay as far away from this company as you can. They are a scam operation. Aaron took my money, only delivered half the flooring, and is now on the run from the law.
Wonderful business ethic, Scott really stands behind his work. Scott cares more about customer satisfaction than just getting paid. My floor is wonderful again, very happy, great work. Carol from Monroe.
This company is great. They arrived on time and worked the entire time. When the color did not meet my expectations they sanded it all down and started over at no extra charge. I highly recommend Scott and his team.
Flooring Innovations was the Best! they had the best prices 1/2 of lowes home depot or empire. They came right to my house and sold me a great product at the best price highly recommended
Professional, quick, dependable and affordable. I am very satisfied.