I have been using Enterprise for years. I recently took a trip and used another company. I will NEVER do that again!!!!! Needless to say when it came time to rent another vehicle I went straight back to Enterprise. The Bothell team is amazing. They are courteous, thorough and efficient. They called to confirm the vehicle before I got there. Once there I was in and out in less than 10 minutes. The car was clean and well maintained. Returning the car I got my deposit back in a day. I will ALWAYS use Enterprise for my rentals from now on!
Great service, great employees. and great experience! They picked me up and got me a car with no issues and the price was great. It's a great group of guys that give you great service. I fly into Seattle every three weeks and it saves me hundreds of dollars on the airport concession fee for a rental car to get one locally.
The rental went well and I was even given a free upgrade since they had no cars in the class that I ordered. I was to return a car by 1:30 pm on a Saturday to another location which closed at noon and not open again til the following Monday. When I noticed that the return location would be closed at the time I was to return the car, I called the customer service number and asked the procedure. They simply told me that there would be a drop box for the keys and paperwork. I have rented from a competitor and had a similar situation returning the car after the facility was closed and everything went well. 2 days after I returned the car, I get an email from Enterprise charging me for the two days they were closed. When I called, they simply told me that was their procedure and i could request a refund of the two days the car sat in their lot. The customer service rep could not give me the refund, she had to escalate with no promises. I am still waiting for them to get back me. They say they charge for the car until it is checked in, they only problem is that they close for the weekend and will charge thru Monday am when they check the car in. I will never rent from them again unless they are opened when I return the car - I will not return after hours and use their drop box.
Ryan and Tyler make a great mgmt team as one can tell by the excellent customer service given at this location. The registration is always completed quickly and I'm out the door in a pristine vehicle in under five minutes. While there are other rental agencies closer to home, I will never go to any other as I know at MILL CREEK ENTERPRISE I will always receive the lowest prices, top of the line, well equipped vehicles, and customer service with a smile.
This is the only location of the onlybrental company, that I will visit. Ryan and Tyler make an unbeatable management team and the impeccable service of the whole team is a testimony to this. They always make sure that my rental experience is a great one and I havent been let down yet. While there are other rental agencies closer to home ,my heart (and my wallet) belong to Mill Creek Enterprise and the fantastic team that runs it!
I am really satisfied with the service enterprise had offered to me. i took rental car for 4 days and returned it little late with No extra charge. Also customer service was also good. Only thing i had observed that there is Not many car available to chose since at the time i reached over there only one car i found and no other option was available. Otherwise everything was very smooth.
The customer service is outstanding! The employees are very professional and accommodating to your needs. I am always happy with the cars I rent from this Enterprise.