My entire family (4 vehicles) have been using Leading Edge for all of our mechanical and body repair needs for the last 10 years. I recently had the…
The owner was really rude I called for a tow and he talks to people like there dogs I'll tow with a white company before I trust this black guy
The only reason why this establishment has one star from me is because Google will not let me post unless I give a star. Let me shed some light on this company. The service is terrible, the one who tows the vehicle needs help the entire way. They are not sincere. The office staff literally delay the process, will not call you back at all. I had my vehicle towed on 1/2/18 and the initial location that my vehicle was supposed to have been sent to (provided by my insurance company) was completely out of business. The tow company contacted me of this new found information and had claimed they would get in touch with my insurance company on a new location and get back to me. Needless to say I had to call back to get more information on where my vehicle was only to find out it was still at their LOT. This first excuse was they needed a PO number. The next series of excuses was they couldn't get in touch with my insurance company (how when insurance companies have a number to reach at all times?). In between those excuses I kept being fed "the drivers are busy", "I don't know where your car is", and "can I call you back I am looking into it". Finally, I get a response that my car is being sent to a mechanic shop (1/16/18), only to find out that my tow will be delayed until the storage fees are paid. Yesterday (1/17/18), I spoke to an extremely rude guy (can't say gentlemen) about this current issue and the blame is now being shifted 100% to me without any type of customer service recovery for the lack of communication from his firm. He then told me the woman (I believe her name was Paula, or Polly) would get in contact with me, she will call me. Here it is a day later and I still haven't heard from anyone from the office, and another day has been accrued on storage. I recommend everyone who needs their car towed to NOT use the service that company offers at all, they lack basic business etiquette and will rape you of your money because of their own faults. You will thank me later for not diverting to such a waste of a company.
just wanted to say they have great services very nice and extremely funny people they now how to make a bad day and situation into a good time ..this is the 2nd time that they have helped me and my family ...keep up the great work guys everyone should use them especially the insurance companies this should be your go to tow guys
The tow truck driver and customer rep were very polite. The driver even help diagnose the problem with my car.
I woukd love to give you all a review. But judging fome the way one of your drivers was driving this evening 10-17-17 on 695 between 7:12 pm and 7:20 pm i would never allow you all to tow my car. Weavjng all over 695 from the rt40 ramp heading towards towson till i lost sight of him around belair rd exit. Maybe you should screen your drivers a bit better.
CALL THE POLICE!!! 7/7/17 at 10:30 Road side assistance texted me an eta of 11:32 The driver calls me at 11:06 stating I'll be there in a few minutes. I said I could be there in 5 min. the driver said "I DONT BELIEVE YOU" 5 min. later I arrive The driver is pulling up. He hastily puts my CUV on his flat bed. When I pick up my truck there's a long crease is in the rear passenger door. I file a claim with Araigo the road side assistance group for progressive.7/10/17Araigo calls with claim info. Later that evening the driver calls me & states" YOU FILED A CLAIM I DIDNT DAMAGE YOUR VEHICLE is said " I DONT BELIEVE YOU remember you said that". He then states I KNOW WERE YOU LIVE,I KNOW YOUR NAME, I KNOW YOUR VIN #,I KNOW YOUR WHAT CAR LOOKS LIKE he then starts spewing profanity. I hang up & call progressive/Araigo they tell me to call the cops & file a police report. unless you want to spend hrs. waiting for the cops & going down to Calvert st. decline the tow with Christian TowingAdd to list Edit
My family and I were driving through the Baltimore area on our way to florida when our van suddenly stopped running and we had called another towing service they told us 20 minutes but the never showed up for about 2 hour. We than called city wide towing and the guy told us 30-35 minutes on the wait but I was kinda worried since the last company never showed but they called me back every 15 mins just to assure me that they were coming there truck showed up about 33 minutes later and I was relieved, they helped my family out of the van to the tow truck and than even helped us to figure out a good repair shop in the area......I would recommend this company to anyone out there and I would use them again if I' ever need a tow while in Baltimore.........forgot the drivers name but great service city wide
reliable service. they arrived exactly when requested. courteous driver. great rates. will definitely use again. thanks.
I am from near DC but parked my car in Baltimore when I had to rush in my sister for surgery. When I try to find out if my car was told by this company, The manager was very rude and would not give me any information he started shouting and hung up the phone several times. This manager is very unprofessional in the way he handled a possible client! He told me I was taking time from other callers, gave me an unused number, and hung up the phone repeatedly. Very bad for business!!!!
Price was reasonable, Rodney was great and professional! Would definitely use again.