My husband and I are first time pool owners. C&D’s installers were highly recommended by a co-worker of mine and we are so glad we listened to him. I could not have asked for a better experience.”A. Woudstra, Severn, Md. -18×33 Install w/ armor shield & coving.
Left the yard a mess.. outlining is not straight. Floods around pool. Excavator charged an extra $100 for one little knoll that was high from a garden fence. He said I know that's how I make my money. I try to make $1100 a day. Feel dug too deep and they don't haul the dirt away. There is a rock or large piece of something under the liner and some places have wrinkles. Save your money and effort.
Not recommended, do not use ... and notice one person has made 2 high reviews and everybody else is warning you against this outfitSloppy, left mess all over the yard and lots of wrinkles in the liner ... said it was in the underliner and it wasn't written in the contract to do anything about that.
This company is dishonest and unwilling to correct their error!!! Do not do business with C & D installers!!!!' Called to have our pool replaced and to have them come out to get their opinion on what height size we should get. Had a 48 inch and replacing with a 52 or 54 inch pool. Was told a price on the phone and also from the pool store who recommended them for the pool installation.. When the crew came out to give us their opinion about whst pool size we should buy that will work with the deck they doubled the price for installing the pool!! The girl on the phone should have told us the price had add ons. $150 for working near a deck, $300 to excavate (our yard is flat and we had a pool there already) and so on!!! And on top of this I had to pay $75 cash! What a rip off. Don't make the same mistake!! Do your homework and research - C & D Installers is DISHONEST!!!
DO NOT DO BUSINESS WITH THIS COMPANY!!! Worse customer service EVER! WE contacted C&D to install our above ground pool. We were put on the schedule for May 29th. They sent their excavator out the week before to level the area. The excavator told us the ground was too wet and muddy (we had rain for a week) so we would need to reschedule. We did for June 10th. On the 29th the installers showed up (even after we had already rescheduled our appointment). We told them the excavator was unable to level the site because of the mud and we rescheduled. Today the excavator showed up again and before even looking at the site said he needed $500 cash. My husband said he wanted to call C&D to verify the charge and while he was on hold with C&D the excavator left. After finally reaching Cindy at C&D we were told that they had been to our house 3 times and would not be returning and we needed to find someone else to install our pool!
Hohne Pools customer service is exceptional and the workmanship is of the highest quality. Hohne really does set the bar high and is well worth the investment. A few examples of how Hohne goes above and beyond expectations is that Gary responds to any questions via e-mail or phone with 24-48 hours ALWAYS; you deal directly with the owner not a salesman; Gary made a number of trips out to my home just to ensure I picked a color I would be happy with.Gary worked with me on a construction date where I could be home due to my dogs having high anxiety, which is very hard to coordinate in construction but Gary made it happen; when work is performed there is a great deal of care taken towards your property (during the plaster job I watched the crew on countless occasions wipe and clean our coping as well as tiles); Gary fulfilled every commitment he made (there was never a broken promise); and Gary truly cares that his customers are happy with his work (he doesn’t disappear after you pay him and promptly addresses any concerns you have).Gary delivered all of the chemicals for my pool to my home and spent almost two hours walking through everything I needed to know about maintenance and chemicals in addition to remaining available later if any chemical questions came up.Trust me Hohne is first class and you won’t find a more superior pool company. There is definitely a reason Hohne Pools has been around for over 60 years with multiple awards under its belt. I never write reviews, but I took the time for this one because I wanted anyone looking for a pool builder to know Hohne Pools is the absolute best choice. Chose Hohne Pools, the best and finest in the pool business and I assure you your pool experience will be a pleasant and exciting experience.
Don't use or trust their supposed knowledge I contacted hohne pool after being reffered by my insurence company for replacement of a 33' round above ground pool including installation and removal of old pool damaged by a storm. The customer service rep took my information and said someone would call about coming out for a estimate. After 10 minutes passed the customer service rep called back to say it would be a $99 fee which would be applied to the cost of the pool which i paid. When Gary, the president of the company showed up i told him i wanted to replace the pool incuding installation and removal of the old pool. I told him it was 33' round and when orignally bought it was the largest made at the time. He took no measurements or pictures or did anything else but told me i shoud go to the showroom to pick out the type of pool i wanted. After spending 45 minutes driveing to the showroom and spending $6 in tolls plus gas i was told they did not deal in 33' round pools at all. I asked about ordering one from Atlantic pools which they dealt with and who produce a 33' round pool I was told they could not. They refused to refund the $99 and told me it was my fault he did not know it was a 33' round pool. This man does not have much knowledge to inspect a job site and not know he can not perform the work necessary. They should never have took my $99 or came out if they did not deal in 33' round above ground pools
Avoid this company. They took 5 months to finish a simple pool. We had to fight with them the whole time to get work done. It was very stressful. They promised us a cover for the pool and we never got it. Very unhappy with how they do business.They just dont seem to care.
Do not use hohne pools, save yourself the stress and aggravation of having to deal with Gary,after the contracts signed you wont see him unless there is a cheque to be picked up.How there still in business is beyond me.
Should have read prior reviews before contracting them. Service was absolutely Horrific, their manager hung up the phone in the middle of the conversation twice! had a bad attitude and did not try to resolve/help at all.When hired to closed my pool, chemical were balanced and pool was in perfect condition. However, when they opened my pool it was a disaster in which they refused to help!(they closed and opened it)Had my pool for the past 5 years and never ever EVER had such a horrific experience, AVOID at all cost!!!