Plessers Plessers

I am so fortunate I ran across Amazing and Awesome Jennifer at Plessers! I was hoping to catch a sale, and she called me back after hours so I could take advantage of the sale before it ended!
I was concerned and had questions about my purchase. She was very helpful from knowledge about the unit to warranties and delivery options. I don’t think she sleeps because she emails all through the night and day. Jenifer is a happy and kind person, as well, which makes it fun to do business.
Thank you Jennifer for addressing my concerns and being so thorough and patient with me. I am so excited about the arrival of my new refrigerator!
Heads up to Daren in orders, as well. He was also super helpful!

We were very happy with Jennifer O’Brien who helped us to choose the items that best suited us as well as giving us really great prices and wonderful service. We will definitely recommend her to our friends and family and will definitely purchase from her again.

Just ordered all my new Bosch appliances from Plesser’s. Jennifer O’Brian was awesome! She helped me with everything, was patient and very knowledgable. Explained the whole ordering and delivery process very well.

Jennifer was an amazing Sales Associate! She ensured that I ordered the proper items and that I maximized my savings. Not only that, she was very helpful in scheduling a flexible delivery due to a planned remodel schedule. The whole time, she thoroughly answered all of my questions without any hesitation, leaving me feel 100% confident in my decision to order from Plesser's.

I purchased a Samsung Smart refrigerator and Nyra Guest was very helpful in getting me a replaced unit after the shipping company scratched the refrigerator during the process. Thanks Plesser's!

I spoke to Jennifer O’Brien on the phone and she did an awesome job explaining everything and giving me accurate numbers and info. I had an excellent experience purchasing a refrigerator from Plesser's. Aside from the smooth and awesome service Jennifer provided, Plesser's pricing of the Samsung Family Hub fridge was unbeatable. I would recommend Plesser's to anyone. Thank you, Jennifer!

Jennifer was awesome! She is a real asset to Plesser's appliances. She processed an order for me yesterday for a Samsung refrigerator. I contacted her today because I changed my mind and wanted a more expensive model. She gladly canceled the first order and processed the new order. This is my first experience with Plesser's and because of Jennifer I will definitely be shopping here again. Thanks Jennifer and Plesser's!

Great price and fast, efficient sale of the exact appliance I was looking for! Jennifer was a great salesperson! Perfect transaction so far.

OUR EXPERIENCE STARTED WITH JEN WHO WAS SO BEYOND HELPFUL.WE ORDERED A KITCHEN AID REFRIDGERATOR. WE GOT AN AMAZING PRICE DUE TO A JULY 4TH SALE . EVERYTHING WENT SMOOTH. AGAIN, JEN WAS ALWAYS AVAILABLE WITH ANY QUESTION SHE WAS AMAZING. THE TRUCKING COMPANY WAS AM DELIVERY WHICH I HIGHLY RECOMEND. THE CREW WAS LED BY WILLY .THEY WERE SO EFFICIENT,CAREFUL AND HELPFUL. IF WE EVER NEED AN APPLIANCE IN THE FUTURE WE WILL BE CALLING PLESSER'S APPLIANCE. WE WILL CERTAINLY ASK FOR JEN TO HELP US.

I don’t usually buy large items on the internet. However, I gave a call to Plesser’s Appliance and spoke to Jennifer O’Brien about a refrigerator. I was totally impressed with her knowledge of the refrigerator I purchased. She answered all my questions and very much put me at ease about buying the refrigerator from Plesser’s.
Thanks again Jennifer, I will be back for a couple of other things we need.
Jose Rodriguez

Jennifer is a delight! She not only got me the best deal on the internet for my Samsung refrigerator, but she also found me additional discounts that saved me even more on shipping and delivery. Jennifer also found discounts on pedestals for my Samsung washer and dryer! I've never used Plessers before, but I will gladly shop again, and will be telling my friends and family about the deals Plessers offers. Thanks to Jennifer again, she is awesome!

Jennifer is very nice and helpful, and gave us a great deal, me and my husband were very happy with her service. Very good experience for first time shopping. Will always come back.

Jen Made My Day! I order LG Refrigerator, Double Oven & Dishwasher online yesterday. I decided to include to cooktop to complete the suite and take advantage of LG 10% rebate figuring that in the end, the price would be a wash. Jen was able to adjust prices so my cost for the 4 pieces was roughly the same as before adding the cooktop! In addition, I will receive additional rebate from Plesser and 10% cost from LG! I’m so glad I called! Thank you Jen

Plessers has the best prices you can find on many great appliances. Anytime I know of someone looking for an appliance, I recommend Plessers. Their customer service is really great, they walked me through all the rebates and financing options as my wife and I worked through our order. Jennifer in the customer sales team is top notch and I look forward to working with her in the future as we continue developing more projects.

Due to no fault on their part, one half of my original order was delayed by the manufacturer. Rather than let me wait for the complete order to ship, the original customer associate stepped forward to get my partial order delivered. That associate is Jennifer O'Brien, and she is the best person I have ever dealt with in regards to purchasing any item over the telephone. Thank you Plesser's for going the extra mile, and thank YOU Jennifer for all you do for your customers!

I can't say enough good things about Jennifer O'brien my salesperson at Plessers. She found the best prices for all my kitchen appliances, and searched the available rebate offers, and gave me links to make applying for them easy. They have not been delivered yet, but I expect good service there too. Thank you Jennifer!

I so appreciated talking on the phone with the sales rep, Jennifer O’Brien, and the assistance that she provided to me during my purchase. She worked hard to get the product I requested, and followed up with me to ensure my satisfaction. I have dealt with one other NY-based appliance entity, and it was a fiasco from beginning to end. I truly look forward to working with Plessers Appliances on future purchases.

Great prices! Awesome experience. Very professional sales representative, Jennifer O'Brien, who provided outstanding service! Will definitely do business with Plesser's Appliance again.

HI Jennifer, I want to thank you for the time and effort you put into helping us with our appliance shopping. You were wonderful. I could not have gotten more professional, helpful assistance and I so appreciate the personal touch.
Sincerely, Monica Bayer

Update: Editing my review after actually going through the process further with Plessers. First of all, this review is about Plessers and their shipping company that they used. After ordering our appliances at the beginning of August, we were told we would have them in hand by the end of the month. As we approached the end of the month, we were told that one of the appliances would be delayed so they would split-ship them so we weren't waiting for everything to arrive. After we got into September, I was finally given a delivery date from the 3rd party shipper who said they had received the appliances. On the day before the confirmed delivery, I was told that the 3rd party shipper in fact did not have the appliances and could not tell me where they were. When I tried to contact Plessers, I was told that the shipper must be wrong and that I needed to wait for them to figure out what was going on. At this point we were in mid-September so I told Plessers I wanted to cancel my order. I wasn't getting any information from them and was also notified that the appliance that was initially delayed would be again until October. My cancelation request didn't sound as if it was being taken seriously so I filed a chargeback with my credit card company. After filing this chargeback, I was finally told that they could give me a discount if I still accepted the appliances. Given the delays and the uncertainty around delivery, we eventually decided to cancel the order since another appliance had been delayed. Plessers agreed to not fight the dispute and to let the appliances be returned from WA to NY.

After all of this took place, to my surprise the appliances were still delivered. Sounds like an awesome win right? NO! This was while I wasn't home, I had workers doing some things around the house and they decided to drop the appliances in my garage without permission. I got a phone call from the 3rd party shippers saying that they needed my signature before they could leave. I told them that the appliances were part of a canceled order but I was told since they were a subcontractor of the shipping company that they couldn't take the appliances back without their permission. I called Plessers and let them know what was happening so they could come pickup their appliances. I was then harassed by the 3rd party company about when they could come back, basically telling me when they would show up at my house even though I told them I wouldn't be available. This happened multiple times to the point where I had to escalate to their supervisors to get them to leave me alone while I tried to find time for them to come pickup their appliances after their mistake.

Long story short, I was finally compensated for my time in order for them to pickup their appliances. I thought about keeping the appliances since I already had my money back, but I literally wanted nothing to do with Plessers or A1 distribution at this point. Oh and by the way all of this wasn't actually resolved until October. Thanks for causing over a month delay in the timeline of my project!

BUYER BEWARE! Pricing may be good but think twice about the headache of this. I went local and couldn't be happier even if it ended up costing a bit more in the end.




ORIGINAL POST (which was paid for through a discount on my order).

Jennifer was awesome to work with! Quick communication and very helpful with her questions and answers. Can't wait for the new appliances to arrive!