The soft touch car wash broke down during the session. Left soapsuds all over my car. I had to go to a regular car wash bay to rinse off the residue. The car wash does not have a phone number so breakdowns can be reported. Only an antiquated comment box. I ended up calling the Riverwatch self storage facility, owners of the car wash, and left a message in which Jean called me back Saturday afternoon.Jean was nice but the blonde manager that was on duty the day I came in to retrieve my credit was rude and disrespectful. She assumed that people who come in there to request a credit are trying to deceive the company. She stated, and I quote, "so you want everything" when I asked to be fully credited the car wash and the expense I paid to rinse the car at their facility which, was two dollars.The manager at this facility should not assume that people who have a poor experience at their car wash are trying to deceive them in some way shape or form. Many people are honest consumers!
Customer service was great! They helped me get the unit I needed and helped with my movers with directions and made sure we had everything we neede…