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        Enriching Life

        General Info
        Heartland Hospice Services provides hospice care to terminally ill patients wherever they call home. At Heartland, we care for the body, mind and spirit of our patients and families. We tailor our care to fit the patients’ and families’ unique needs and encourage the involvement of family and friends at every step of the way. Our hospice program includes nursing care, pain management, counseling for patients and families, bereavement services, living will and pastoral support. Heartland believes wholeheartedly in the power of the individual, the importance of relationships and the value of respect and dignity to everyone at every stage of life. Our goal is to create a positive difference in every patient’s day, to make a personal connection and create memorable moments…moments that enrich the lives of each of our patients.
        BBB Rating
        A+
        BBB Rating and Accreditation information may be delayed up to a week.
        Services/Products
        Hospice services, pain management, Bereavement, family counseling, living will, nursing care.
        Brands
        Heartland Hospice
        Neighborhood
        Kempsville
        Associations
        National Association of Home Care & Hospice, National Hospice and Palliative Care Organization, Accredited by the Community Heath Accreditation Program.
        Other Link

        http://heartlandhospice.com/VirginiaBeach

        Categories
        Hospices, Eldercare-Home Health Services, Home Health Services, Nurses, Nursing Homes-Skilled Nursing Facility

        Reviews

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        GW
        Greg W.

        02/07/2014

        Overall

        Heartland Home Care was thought to be an exceptional home health care agency until they actually began to "work". Before long, aides were found to be sitting in a separate room from my Mother most of the day playing on their cellphones. There were many times when they wouldn't even show and didn't call to advise they couldn't make it to the house.

        In essence, I thought they were looking after my Mom but never even showed. My Mom went without food for the entire day and had no assistance in getting to the bathroom.

        My Mom had a mini stroke and while at the E/R, a catheter needed to be inserted. The nurse at the hospiatal advised me my Mom was covered in feces which evidently had been there for days. As a result, my Mom developed a urinary tract infection.

        When I learned this, I immdiately called and advised Andrea of the circumstances and I would no longer be using their services. She simply said "OK, Thank you" and hung up the phone. A complete disregard of what the aides were doing (and not doing).

        My next complaint will be with Medicare, the Virginia Department of Health and Adult Protective Services

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        Details

        Phone: (757) 490-9323

        Address: 5041 Corporate Woods Dr Ste 200, Virginia Beach, VA 23462

        Website: http://heartlandhospice.com/VirginiaBeach

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