Be careful! These folks tell you a lot of things, but don't expect much in the way of following through. Each person pointed the finger at the other in how my mother's care was (NOT) handled. Broken "promises". Sadly, we were 'warned' to stay "on top of the care". What a horrible experience, to say the least.
5041 Corporate Woods Dr Ste 200Virginia Beach, VA 23462
From Business: Heartland Home Health Care offers a full range of traditional home health care services, as well as cardiac and orthopedic rehabilitation, pulmonary disease and d…
516 S Independence Blvd Ste 106Virginia Beach, VA 23452
From Business: Founded in 1966, Interim HealthCare one of the oldest and leading home care and medical staffing companies in the United States. The company operates more than 30…
184 Business Park Dr Ste 100Virginia Beach, VA 23462
Heartland Home Care was thought to be an exceptional home health care agency until they actually began to "work". Before long, aides were found to be sitting in a separate room from my Mother most of the day playing on their cellphones. There were many times when they wouldn't even show and didn't call to advise they couldn't make it to the house. In essence, I thought they were looking after my Mom but never even showed. My Mom went without food for the entire day and had no assistance in getting to the bathroom.My Mom had a mini stroke and while at the E/R, a catheter needed to be inserted. The nurse at the hospiatal advised me my Mom was covered in feces which evidently had been there for days. As a result, my Mom developed a urinary tract infection.When I learned this, I immdiately called and advised Andrea of the circumstances and I would no longer be using their services. She simply said "OK, Thank you" and hung up the phone. A complete disregard of what the aides were doing (and not doing).My next complaint will be with Medicare, the Virginia Department of Health and Adult Protective Services