Not used to such a big book store and it being my first visit I was instantly overwhelmed when I walked in just taking it all in. I didn't see the registers and had no idea how to pick up the book I ordered. Thankfully there was a customer help desk right up front. Couldn't miss it. The gentleman was very polite and quick to acknowlege me even though he was otherwise engaged I didn't feel put out. He pointed me in the right direction where I found the cashier and the book I ordered. While picking up my book I asked about chinese exercise balls that I heard they also had. Seeing that I was a little out of my element in the store she very politely took me to the correct area to look at what I was interesed in. All in all it was a good first experience. First impressions count and this one counted well in my book. :-)
i live close by to grassroots bookstore and i've been a regular customer there for over year. they're always in supply of movies, books, and music. when you can't find what your looking for they will help you order it off the internet (amazon.com) if you still can't find your item they have a wish list and they will call or email you when they find it. the staff are friendly and know what they are talking about when it comes to movies, books, music and video games.
Hard to find a bookstore with a more knowledgeable and helpful staff. Their events, both musical and literary are outstanding.