Marquette at Preston Park

Our neighbor has his grill next to his garage unattended with very high flames almost hitting the trees and apartment. (he does this all the time, yet nobody will make him stop) The guy across from us has a VERY aggressive dog, it tried to attack both of my dogs who hide behind me in fear. Then a few minutes ago we watched the same dog charge another small dog growling and barking. Then he brought his aggressive dog to us while we were trying to unload groceries, the dog was trying to get into all of our bags and trunk. The front office does not care because they are already trying to force us to leave. My dogs have been attacked twice now by people who have dogs that are not allowed here and are not on leashes. Its very frustrating to see the same people breaking the rules that we are being accused of. A guys 90lb unleashed pitbull attacked my 30lb beagle and we got a complaint filed against us! This place is ridiculous! Nothing but harassment and bullying from the front office. Oh and for a week we couldn't use our front door, between the random bricks falling and the power washing of my window. We still cant use our stairs safely because there are still bricks and rocks laying all over the stairs. We were NEVER told anyone would be working on our front door. Also, when maintenance enters my home (which is about 4 times a month for reasons i still don't know) my dog barks because two strange men are in my home. So of course we get a noise complaint because my crated dogs barked at 2 strange men who wondered around in my home. I can't make arrangements for my dogs because the time frame is always Monday to Friday 8-5. They won't give you any kind of a better range. Every weekend at the pool there are groups of drunk people who do not live here that are blasting music and smoking weed. Again the staff does not care. I love our home, but I do not feel safe here at all. I am terrified of my home being burnt down or being attacked by the several aggressive unleashed dogs. I have brought this to the staffs attention, and all the said was they didn't know anything about that and that was the end of it. They told me to just dial 911 every time. I'm not wasting the plano pds time on stuff the apartment should handle....since it is in the contract we all signed when we moved in!!

Always fast and courteous maintenance and helpful office staff and mgr..

If there was an option for 0 stars, they would get 0 stars.

Infested with bugs and they say there's nothing they can do about it because "they live in the walls"

This is by far the WORST apartment experience I ve ever had. I feel pity for anyone that is foolish enough to sign a lease there. Their office practices are crooked and deceptive. I received nothing but detestable customer service any time I had an issue. I received noise violations while I was on vacation and was thoroughly harassed about it and never received an apology when it turned out to be a mistake the office made.

They steal your pet money. They will require you to pay considerable pet fees and pet rent but they have no accountability of where that money goes. Does it go toward damages that the pets may cause to the apartment units? No. They will charge you out the @$$ for that, regardless of the $1000 you’ve spent toward these pet fees. Perhaps it goes toward their bonuses for suckering people into leases there?

There is one particular person I won’t name that I hope to never encounter again. She was rude, unprofessional, and had an attitude you could smell from across the complex. She is incompetent and ignorant, which is not surprising for this office staff. is not surprising for this office staff.

They are nice at first, but don't believe a word they say.

Horrible management and not worth what you pay. The staff at Archstone put on a good show to get people in the door, but beware once you are in. At my lease renewal, they expected me to pay a 13% increase. 13%. I have had an ongoing problem with wasps for MONTHS that has been unresolved. I came home one Friday to an apartment full of wasps and was told to wait until Monday because they weren't dangerous.I cannot leave soon enough. Good riddance.