Wish Wash

I was signed up for the monthly unlimited car wash with this company and I was told yesterday that 05-06-2018 that they washer was down and then told I can only get a hand wash or the $25 washes at that time I told him that I am signed up for the unlimited plan so hand wash will be fine they told me that they are sorry they can not wash my car wow how you going to tell me that you can't wash my car when I am already paid up for the Month.
I really think that is very bad business.