Classy Nails & Spa

Horrible staff, rude, unpleasant, unfriendly. Completely ignored requests, were very rough and very sloppy with my youngest daughter, sloppy and haphazard with my older girl, completely unacceptable job for myself. The job they did on my nails wouldn't have been acceptable on a dirt farm, much less in a board room. Just awful. Choose elsewhere.

The only reason I'm giving this place a one star rating is because there's no option for no stars. Until today, I came to this place religiously. I have never in my life witnessed such horrible customer service.



Last week, about nine day ago, I brought my sister (who is wheelchair bound) to get her nails done. She decided to go with the "no chip" manicure, because lets face it no chip is the way to go. Since then about 8/10 of her nails have chipped or started peeling. Mind you, she is in a wheelchair and does not use her hands for anything that would cause chipping on a regular manicure, let alone a no chip.



I brought her back today and the woman there was horrible. Insisted she remembered us being there more that two weeks ago and asked all of the employees there if they remember, each of them answered back in Vietnamese, so I have no idea what they even said. She then went on to tell us they would fix them "no charge" and then quickly changed that to her charging us. When my sister said "no thanks, I'll just take them off then" she tried to charge her for that too. In the ten minutes we've been home she has very easily peeled every single one off, any of you who have had no chip manicures know that it is not supposed to be that easy and you have to literally soak them in pure acetone to get them off.



As I mentioned, I used to come here every other week and always brought friends/family. When I mentioned that to her she said "yes, I remember you". I told her that I will not be coming back she wouldn't even look at me and nastily said "ok".



After looking at a girl in a wheelchair and being told that she does not use her hands enough for this to happen she still was not sympathetic. Being a business owner myself I know this is not the way customers are meant to be treated, let alone loyal customers.



Needless to say, I will not be back and I will be warning all of my friends and family about the poor customer service at this establishment.

This was the fastest, least attentive manicure I have ever had.

The entire time I was there, I felt like I was inconveniencing the man doing my nails. I was with a couple of friends and though my manicure started at least 5 minutes later than theirs, I was finished more than five minutes earlier than they were.



Everything was abbreviated, if not completely eliminated. My cuticles were not pushed back on every nail (only two)- so two days later it looked like my polish had grown out a week's worth.

The edges were extremely sloppy- making matters worse when you could see the top edge after a couple of days' growth. One nail didn't get a uniform second coat, so I had sheer spots. I left with polish on my cuticles.

The arm/hand massage was painful. He pulled and kneaded my hands so hard they throbbed and hurt the rest of the day.

The cuticle trim was efficient and decent. However, he did not file every nail or even ask if I wanted a uniform length. Those that were filed were squared off instead of the slightly rounded edge I had walked in with. In fact, no one in our party was asked what shape nail they preferred. All of us walked out with square nails and felt like we'd gotten a Mob Wives manicure.



At the end, I was plopped in front of a nail dryer and never spoken to again.

Three of us were in and out in less than a half hour.

I had to go home and do damage control; reshape my nails and remove polish from the cuticles. What I really wanted to do was take it all off and start over myself- but I couldn't bring myself to do it.



I should note that my friends received a slightly better manicure than I did and they were treated in a friendlier manner. Overall, we did not feel the staff was professionally trained, thought the female manicurists were a bit more skilled.



There was also a bit of a language barrier, which made communication during the manicure and the payment process a bit challenging.

Two weeks ago myself and 4 other members of my family had mani/pedi for a wedding. Everyone that worked there were pleasant. But I felt that it was very misleading with the O.P.I. no chip that would last almost 2 weeks. I also had asked my girl if this would do any harm to the nail. The answer was no but that your nail would be stronger. None of us do acrylic nails or have regular manicures. Nor did she ever mention that this no chip was $20.00 more and has to be removed professinally . Not one of the three of us that had the no chip put on were told this. After I could not remove the polish with regular nail polish remover I called to find out that they will remove it for $10.00 or "discounted " for only $5.00 with another manicure. This was a horrible experience and I would not recommend Classy Nails to anyone.