FiDi Cleaners & Tailors

I love this Dry Cleaning, Same day service is amazing,

wash and fold is the cheapest in the area. and they pick up and deliver for free.

I live across the street from them, they much better than my building service They have always done a wonderful job dry cleaning my suits, also tailor great he done amassing job on my suits. great service at a very reasonable prices

The service here was terrible. The manager of this cleaner is rude and dishonest. My horrible experience detailed below...



My building was handing out coupons for this cleaner (30% off first order), so I decided to give it a shot. I called in advance to check that the 30% applied to both dry cleaning and wash and fold, and the staff member at FiDi confirmed this was the case.



My laundry arrived a day late WITHOUT the dry cleaning. The discount also had not been applied. I called the cleaner, and they explained the driver forgot to drop off the dry cleaning, and that they could not refund the 30% they had promised upfront. The person on the phone - who turned out to be the owner - insisted his credit card machine, but also emphatically added that he didn't want to pay the credit card fees on processing the return. (That's correct, he didn't want to pay the ~$1.25 on interchange to retain a customer - smart business decision? He claimed it was...) He then continued to shout that it was his EMPLOYEE who promised the discount, not himself (of course managers aren't responsible for their staff.)



Later that day, I stopped by the cleaners. We argued for about 15 minutes, during which the store owner yelled at me for "pretending" a if I was ever going to use his service again. "DON'T LIE TO ME! I DON'T LIKE PLAYING GAMES!". Shortly thereafter, he professed his credit card actually was working (miracle!) and begrudgingly gave me my $7.50 refund. Turns out his claim that he couldn't refund the promised discount because his machine was broken was a flat out lie.



Please - don't support this sleazy operation. With so many other superior options, take your business elsewhere!