I recently visited A Natural Beauty Lounge and was not impressed. I had a 9:00 appointment with the owner, however, the shop was not opened until 9:10 and I received no apology for the late start. I found the situation particularly irksome because of their policy (on their website) of charging an additional $20 to your next appointment if you fail to cancel at least 24 hours in advance. I would think the client's time would be treated with the same amount of respect.
The other negative to this experience, is that my stylist, the owner, was constantly chatting during my service, She was either on the phone or chatting with her colleagues. The only time I received her undivided attention was when she was trimming my hair.
I have to agree with other comments below, regarding the poor shampooing service. My hair and scalp did not feel clean at the end of the session.
Lastly, I was not happy with my trim. My last trim was 8 months ago, so I knew that my hair needed a bit of shaping and that I would need to trim a little bit more than usual. I was expecting 2 inches (3 inches max) to be taken off but in the end I lost at least 5 inches if not more in some sections.
Now I know it is often hit or miss when it comes to trims. You never really know if your stylist is going to be scissor happy until you're in the chair and if this was my only complaint I would have rated the salon a bit higher and even considered returning to have them style my hair. However, there is no way, given the lack of professionalism and the poor shampooing service (which is a basic hair styling skill), that I can in good conscience rate them more than 1 star or consider returning.