🚨🚨🚨BEWARE!!!🚨🚨🚨I think this is police report or lawsuit criteria!!! Only my third experience with this establishment. The first, I’ll admit was pretty good. I even raved about them until I returned 3 weeks later when I made a mani-pedi reservation for my mom, MIL and I for some girl time which was not the greatest, but we rolled with it (although that experience could be another review in and of itself)Take a look at these pictures. I went in earlier today to have them fix a few of my nails. Never was I nasty, or demanding I even explained what I think happened in a way that gave them the benefit of the doubt and was really patient. All I needed was my topcoat redone for a few nails (I got their dip powder just a couple days prior). Mai must have had a really bad day or was upset that I was going to take 5 minutes of her day. I did not understand what was happening but I could tell Mai was angry. As Mai was buffing my fingers (because it was not just over my nail!!!) I look at my mom in unbelief with my jaw dropped because I could not believe what she was doing to me. She took the buffer over a few of my fingers making superficial cuts on my thumbs, index fingers and one of my middle fingers. Needless to say we walked out after that. It’s been 8 hours since we left and my fingers are still burning!Luckily it was my birthday and I asked my husband for a dip powder set and drill for my birthday so I was able to put the top coat on myself when I got home.Happy birthday to me 😑
This place is the best! Excellent service, very neat, and I'm in love with my nails. I will definitely be coming back!!! Kathy the owner is very cute
Been here over an hour waiting for Emily to do my nails. A lady came in after me and Emily did her nails before she did mine. When she saw how I was looking she said the lady came last night. I dont give a DAM about that I was here TODAY before her. This is my last time coming here. Services use to be good now they try to rush on your nails to get your in and out. ALL they do is talk about customers and each other.
First time I had been back under the new owner. The previous owners were awesome, definitely value minded and very professional. Under the new owner..... not at all. Worst manicure ever!! Ripped at my cuticles, had several bleeding, very crappy job. A monkey with his hands tied behind his back could have done better! Plus very rude and what was supposed to have been a 20 minute wait turned into 45. If I could have rated them with no stars I would have, even a 1 star rating is too good for them!
My nails look terrible . Now I will have to go to another salon to get it fixed. Never going back to this place .
I have been coming to this nail salon for over 10 years I loved coming here always had great service UNTIL TODAY A NAIL TECH ATTEMPTED TO RIP ME OFF a different girl I have never had every time I have ever gotten a fill in and a nail repaired it has been 18$ for a fill 3 $ for 1 nail to be repaired i get done and she tells me 35 $ I told her I'm sorry I have never paid that for what I was getting done mind you it was not gel it was acrylic before the manager comes over and I talk to him he tried to explain to me why and it was still a rip off I asked them to paint my nails pink with glitter all nail polish she says because it's special that's why it's 35$ no design, nothing extra. I have been getting my nails done for over 20 years and have gotten glitter before and glitter nail polish on top of a color has never been extra I am livid the way I was treated she was yelling at me in the store because I did not agree I told her not to talk to me as she continued to yell my money means nothing. I told her 'll pay and never return I also took my tip back because of the ugly things she was saying she tried to rip me off and was yelling at me because I told them I have never been treated in such a way and myself and family will not be back. You go to a nail salon for relaxation and peace and I paid but said I will not return. Very upset. And to top it off the manager sat there and heard her yelling at me in front of the other customers and being ugly to me . And did nothing.
Not enough technician to do nails..The wait is too long ..They need more than one technician.The other staff only do mani and pedi....
Worst place ever, you will lose your money dealing with them and then have to go somewhere for them to do a fix what they messed up. I asked my husband how did my toe nails look after my pedicure and he said it looked like I did them myself. They do not let your feet soak long enough and almost hurt me when they were cutting my cuticles ( i jumped before it hurt badly). I asked the lady was the water clean before I stuck my feet in because there was something floating in the water. She did not answer me and said something in her native tongue and pointed to the other foot tub as if she was disgusted with me for asking. This company deserves no stars and needs to be shut down.
I asked the nail tech if he could change the paper towel that was there from the previous customer. He rudely refused and told me if I didn't like it that I could go somewhere else. So I got up and left. Never have I ever been treated so rudely. I didn't aks for much just a dirty paper towel to be removed from where I had to sit and pay to get my nails done. Dude it cost like 3cents.
Best nail salon in Memphis. The service is always exceptional. You can feel the stress leaving your body with the wonderful spa pedicures. I usually get a gel manicure and spa pedicure. And most of the time fall asleep thanks to the tranquility provided. It's awesome!This family owned business makes you feel so welcome. Support local businesses.