Unigas

I have nothing but praise for the folks from the Unigas office. We are new residents, and didn't switch over our gas from DH Horton soon enough. Whoops, we got shut off. The gentleman was very nice about it, and told me to just go to the office up the street. I went to the office and dealt with a very pleasant woman, who told me that unfortunately I might have to wait a few days. The next morning, Unigas was back to turn the gas on. Since I don't know how to turn on the water heater, he came in and did it for me - and even checked the stove. Again, he was very nice.

If you receive a deposit invoice from these folks, make sure you identify on your check what it's for. We have always paid our bill on time along with the deposit and Unigas shut our gas off because they put the deposit in the wrong account. Then, initially, said I needed to pay the deposit AGAIN along with a $50 reconnect fee. If this has happened to you also, contact the Texas Railroad Commission. They need to know how badly this office is run. The manager actually told my wife this has happened in the past but is not the norm and it is actually our fault as we did not put the invoice number on the check. You'd think if this happened in the past they would have fixed the problem to stop it from happening again.