Prompt, courteous, honest service. I recently had my first car accident where I had to actually make a claim with the insurance company. The whole event was nerve wracking. I called my regular mechanic for a recommendation since they do not do body work. They strongly recommended Miracle Workers. My call was answered promptly and I was told I could bring my vehicle in at any time during business hours. Upon arrival I was greeted warmly and was seen by the owner, Steve, within five minutes. The waiting area was very clean and even child friendly with a play table. I explained my situation and my confusion with the insurance process. Before even going out to see my car, Steve explained my rights as a Nebraska driver which cleared things up greatly. He was sympathetic to my situation despite the accident being my fault. He assessed my vehicle on the spot, explaining he was documenting all he could see, but being honest that some damage wouldn't be known until the car was taken apart. He took us back to his desk inside and explained how he was coming up with the estimate. He kept the screen turned to us while creating the estimate, this made me trust him as I felt there was no 'trickery' going on. He printed a copy out when he was done and explained alternative options and what he had seen done before with similar accidents, cars and with the insurance company I was working with. I'm sure that Steve could tell the car was going to be totaled out upon seeing it, but he still took the time to go over all the details with us. That really meant a lot to me. He gave us a detailed print out of what repairs would cost along with his business card and encouraged us to call with any questions we had. While I didn't get the opportunity to use Miracle Workers for their repair work this time, due to the car being totaled out, I would certainly use them in the future based on this experience. The prices were within reason and the labor was quoted as well so there weren't any surprises.
3320 N 20th St Ste ALincoln, NE 68521
From Business: ASE CertifiedAir Conditioning Service & Repair, Batteries, Alternators, Brakes, Clutches, Computerized Engine Analysis, Cooling System Reverse Flush, CV Shafts & Ax…
In 2011 I took a recently purchased used vehicle to the Lincoln store for an estimate for work on the front and rear "Bumpers" which are actually fiberglass. Their estimate was less than 1/3 of that quoted by a major shop in Lincoln. The work was done promptly and the results were very satisfactory. In 2014, I once again went to the Lincoln shop to have both "Bumpers" given the same treatment but without the repair work which was done on the original job. The person who does estimates was absent that day and a worker from the back came out and wrote up the job, never showing me what he had written and told me I would hear from them. In a short period of time I was called by the receptionist who advised me that the cost would be nearly double that of 2011. I declined and told her that it was too much of an increase to which she replied, "Well, costs have gone up". I intend to return soon at a time when the estimator is present to see what the outcome of that discussion will be. I have absolutely no complaint about the quality of work or the cost of the 2011 job and have been completely satisfied with that. The 3 stars reflects only the current contact.
The staff at Speidell Body Works are masters of their craft and consummate professionals. The level of care and consideration put into their work is unparalleled. The result is on-time and under budget outcomes of the absolute highest quality. Whether it is for major body work or minor touch up paint, I refuse to take my vehicle anywhere else.