Napleton's River Oaks Chrysler Dodge Jeep Ram

Jesus and the Napleton team offered me and my family outstanding service!! They answered all my questions and even provided with refreshments while we were on the showroom. I would defenitely invite all my friends and family to Stop at Napleton Dodge *****

WOW JUST WOW! Working with this dealership has been excellent - from the first phone conversation, to email contact, text messages and finally in person meeting. I was interested in a Chrysler Pacifica and called one day to inquire. Frank answered the phone and from that point moment on he had my trust. We were talking for a bit about the car and the price but didn't come to an agreement. In consecutive text messages Frank remained professional and very knowledgeable. While I was up in South-Eastern Wisconsin, Napelton's River Oaks is located in Illinois right on the Indiana border - about a 110 mile drive - we continued to have multiple conversations before finally coming to an agreement. As I couldn't drive down there immediately, Frank promised to hold the car in return for a refundable deposit via credit card. All through the process, I inquired about additional features, updating to the newest software the day of purchase, Frank went above and beyond to answer my questions and requests. Even when a few hours before driving down there, hesitation set in, Frank did not push for the deal to happen. His words were "I don't want you to make the trip if you're not 100% convinced about the purchase". Frank's honesty and humble personality speaks volume! The overall experience exceeded my expectations and I was highly impressed by the professionalism and down-to-earth straight-forwardness yet respectful and inviting atmosphere while being at the dealership. Further, I want to mention Adam who showed us the car and accompanied us during test spin around the block. What a great guy as well! He also went the extra mile to get a license plate holder, additional documentation, and other things. Truly enjoyed every person we met along the way. Everyone greets and is fun and easy to talk to while maintaining professional etiquette. Go speak to Frank - you will not be disappointed! If we ever are in the business for another vehicle, I will contact Frank first thing!

If you want to buy a car from a honest dealership then this is not the one. I am quoted a price and when I get there they inflate the price by $800. sounds like false advertising and they would not move on the price that I was quoted at. Stay away from them. I hope the whole napleton chain is not like this. If I could give it zero stars I would! !!!!