Fabric Warehouse

Wish I could give them 0 stars. I'm worked with the Kingston store front (NJ is main store). Took 6 months to have 2 cushions and 2 pillows made for a bench, after I was told they weren't busy and it should be about a month. Also when I was shopping around for prices, I was told how much it would cost which seemed reasonable to me until I ordered and dropped off the fabric and paid my deposit to then find out what the actual price was, think they initially only quoted me the foam cushion and not the labor. Also didn't tell me the appropriate amount of fabric to drop off so I had to get more, which was something I ordered online so extra frustration that I paid shipping again. At about the 3 month mark, I was told my cushions were finally made and they just had to pick it up from the NJ location. Turns out that was someone else's order. Whenever I stop in or call for an update, I always get told 'It should be in any day now.' When I finally got the cushions & pillows, the pillows were made too long that they stick several inches off from my seating area and look ridiculous as such; I even provided a very clear diagram that showed how I wanted the cushions (bottom & back) to sit on top of each other and specifically wrote the length of pillows & other dimensions. Also they added welting/cording to my items, which I specifically said I wanted smooth edges and not that. I returned the pillows to be shortened, and specifically asked how long it would take and that it would be a priority job over new jobs as it is fixing their mistake and I was told it should be a few weeks at most but it took 8 weeks. They haven't done anything right! I expressed how frustrated I am and they merely said they sympathize with me. I said I should be receiving some sort of refund which one of them agreed but said the other person can only do that and he refuses. Main store also won't. Completely lacking in customer service once you give them the deposit. Absolutely stay away!!!