Loop Dental Clinic

BEWARE!!! "Ok" service. Always a long wait. (I have been there at least 8 times between my daughter and I) One of the Dr's was really nice but her work wasn't great. Hard to understand as her English wasn't the best. Had to go back several times to get something fixed. I finally went to another dentist who finally fixed it (for no charge which was very nice. He even did his own x-rays for free too) The lady who cleaned my teeth, however, was great! Very nice, professional and good. But then the office manager is the rudest lady I have ever met! She has a really bad attitude and even hangs up on you while you are still talking. I got a voice mail to confirm an appointment for my 7 year old. I called back to let them know that I didn't know that she even had an appointment as they referred her out due to her young age. So she rudely said "We will cancel her appointment" then CLICK! I was even trying to ask when my next appointment was when I realized she had already hung up on me without even a bye. When I called back to talk to someone else and let them know how I was treated and to cancel any further appointments I had due to that treatment, they didn't even care to lose a patient due to the employee. And then that employee was borderline rude too. I just know there is way better out there and I Am all about treating people right. I was in no way offensive to anyone, I was very nice actually. So it was quite uncalled for. There are other issues I had too (such as cleanliness) but I do not want to write a novel. Find another office. I highly recommend doing so. Just remember these places see HIV and HEP patients and without proper cleaning they are putting you at risk of getting it too.

I was told that as a new patient I would be required to get a pan-x (the full face x-ray) even though my insurance did not cover it. The cost was approximately $50. I asked to see the office manager. She apparently could not be bothered to talk with me herself and instead sent the very nice receptionist to tell me that the pan-x was required even though I expressed that I did not feel it was necessary in order for me to get a cleaning (the only reason I was there) and that I did not want it done. I then asked the receptionist if the office would actually refuse me treatment if I did not purchase an x-ray not covered by my insurance. She said yes. Since they refused me treatment, I left. I will get my cleaning somewhere else. I was there approximately one hour in order to reach this conclusion. NOT recommended.

We used to go here for simply convenience. Never really liked the place especially for my kids. My wife doesn't speak really good english, nonetheless they proceeded to not go to the effort to make sure she understands what they are doing/will do. So I had to be there. To top it all off, after I pay the co pay and United Concordia pays their share, fast forward 6 months and now they want an extra $86. After doing all of the math, nothing adds up to $86. Maybe $73...but I've never had to pay a co pay and then pay more 6 months later. Not to mention that EVERY insurance submission they submit gets kicked back and then they have to go back and correct.



As Jack in the Box says...this is a HOT MESS!