More Info
- Email Business
- BBB Rating
- Extra Phones
Phone: (269) 271-4276
AfterHoursPhone: (269) 929-8601
- Payment method
- amex, check, mastercard, visa
- Location
- 2415 South 11th Street Kalamazoo, MI 49009
- AKA
Kalamazoo Mortgage
- Other Link
- Other Email
- Categories
Reviews
My experience with Kalamazoo Mortgage was not a good one. When we got close to the closing I had to sign off on a disclosure. Things did not seem right, the disclosure actually expired before the closing. Was it simply a clerical error or was I in a position of vulnerability where the terms of the note could be different at closing. Phone calls and emails to different people went un answered. I was unsure of what was going on. At the beginning of the process I had to sign a statement promising to respond to any inquiries quickly. I did not understand why no one would respond to me, even to say “hey we got your message and someone will get back to you soon”. From my perspective I had not secured a note and there was not enough time to secure a mortgage from another source before the closing date. I get a call only after threatening to complain to the Mi Dept of Insurance and Financial Services, BBB… It sounds like Brian is driving and he doesn’t have my file. I offer to talk later that day or even the next day to give him a chance to review my file. Nope he can talk now what are my questions? It is soon apparent that we need to talk after he has had a chance to review my file. No kidding. Brian would have been much better off calling and saying “sorry about the delay getting back to you, can I call you tomorrow after I catch up on your particulars?”
Kalamazoo Mortgage takeaways should be:
• If you create a sense of urgency in the process by making me sign a promise to respond quickly I expect the same from you.
• Answer communications even if just to acknowledge receipt of the message.
• When a customer has specific questions do not have an unprepared sales person call them to try and “handle it”. That’s insulting.
03/29/2016
Stay far away...I would not recommend. There communication skills are poor and they are extremly disorganized. I had 3-4 people calling me asking me for paperwork that was already received by another member for months. It got so out of control I spoke with a manager and had to request I have one point of contact..he actually told me they were working on professional etiquette with their employees! ! They werent professional via email or phone. Unfortunately we were financing a build so we had to deal with them for 7-8 months. By the time I was fed up we were too far in to start over with another company. Days before closing I couldn't get ahold of anyone to schedule a time...multiple emails and phone calls later I found out they had to do another appraisal and it came in low...they left me in the dark about it for a week!! They made our building experience horrible!!! There was so much more...but this is getting long and I think Im getting my point across
Details
Phone: (269) 364-6000
Address: 2415 S 11th St, Kalamazoo, MI 49009
Website: http://www.kzoomortgage.com
People Also Viewed
- Apollo Home Mortgage
6120 Stadium Drive Suite C, Kalamazoo, MI 49009
- The Prime Financial Group
4822 Idlewood Ave, Portage, MI 49024
- Fifth Third Bank & ATM
6040 Stadium Dr, Kalamazoo, MI 49009
- James Capital, LLC
468 S Drake Rd, Kalamazoo, MI 49009
- Bank of America - All Locations
6120 Stadium Dr Ste B, Kalamazoo, MI 49009
- Wells Fargo Mortgage
746 W Michigan Ave, Kalamazoo, MI 49007
- Drenth Financial Services
5659 W Michigan Ave, Kalamazoo, MI 49009
- Seed and Harvest Ministry
4720 Norfolk Cir, Portage, MI 49024
- Lake Michigan Credit Union
487 S Drake Rd, Kalamazoo, MI 49009
- PNC Bank
1 Financial Pkwy, Kalamazoo, MI 49009