Terrible customer service. They used to be easy to do business with but not anymore. The phone bank system is horrible. They need to get back to the personal service that they had previously.
So disappointing and frustrating and quite frankly a very very poor customer experience. Just purchased a new vehicle and financed at the dealership thru Advia. I know it's getting close to when my payment is due, and I haven't gotten any sort of communication in the mail from Advia on my loan number, account number, how to make payments etc. And I can't sign up for online access because you need the account number, the same one I don't have because I never received any correspondence from the company. Finally get a hold of someone on the phone, and they can't give me my account number over the phone. It's almost as if the company doesn't want me to pay the bill. This is 2016, we can do much better on customer experiences than this. Extremely poor service, the worst customer experience, if you're financing a vehicle and the dealership says Advia, ask for something different, even if the rare is a bit higher. Absolutely horrible!!!!! Never again.
We have a car loan with Advia. They offer NO way to pay the loan from our bank other than a check....or on the phone, which they charge $10 for. What a racket. In this day and age, what Credit Union does that? NEVER AGAIN......
Horrible online/telephone service. Have been trying to pay on vehicle loan for way too long, and it seems like they dont want to take my money. Im now late on my payment because I work during branch open hours and they refuse to take my money over the phone... and the server times out every time I try to set up my account online. Just horrible.
Would be better if there were a way to shut down debit cards. I have searched for 45+ minutes for some where to do this I lost my card and want to shirt it down before anyone greys ahold of it but apparently we have to wait til they are open which is crap..... other banks have this convenient option why don't you, I don't want to pay a fee for fraudulent activity of I don't have to and not having this option opens the door to more fraud. Kind of disappointing of you ask me!!!!
Advia, is not what it used to be. I have been very angry with their online banking and I agree with Sara J, that the online banking transactions are very confusing and I think geared towards confusing customers so that the Credit Union reaps the rewards. The new policy of refunding 1 default is also strange when what I view on my online banking statement is not the same that they view. I wonder why this is?
Advia I'm not impressed. Really angry to say the least. The online statements are never up to date, My online banking transactions had terrible calculations in a confusing as heck order. Would get courtesy fees EVEN when I still had lots of money in my available balance. They don't refund you more than 3 times EVEN if it was their fault. And to think I just opened a business account for my small business here... Very poor business choice on my part. Small businesses can't afford to keep their money in this greedy bank. Closing my personal account AND my business account as soon as possible. Have fun with my money, Advia. If I didn't need a debit card I'd be glad to keep all of my cash in my own locked safe rather than keep it in your "care." How hard is it to take care of someone else's money and keep them up to date? Not that hard. Thanks. If I could give zero stars, I would. Unfortunately to leave a review there has to be at least one.
I've been a member for several years. Great people, great business! Show me a bank that is open until 3pm on a Sunday!I understand that reviews are always subjective and are not true for everyone else. The reviews below have never happened to me, but It's important to take a deep breath before concluding that the entire credit union is crappy and greedy. Your one, bad experience should not negate all the good experiences members encounter everyday.
I will agree with jack. 1st comm started gettin greedy and sold out to what might as well be a money hungry bank, not a free credit union as its been for many yrs. After talkin my wife into switchin from her bank they went down hill and we are now both Canceling our account because everytime you use your just to cash a check and keep a lil saved away there is a fee now and if i dont u se it there is an even bigger fee. Forget that, u can keep ur fees advia
Terrible business. What kind of crappy, money grubbing bank charges 3$ to talk to a representative about your account? Save your money and go elsewhere.