Urban Bicycle Gallery

Incompetent and dishonest



Lousy doesn't even describe it! The old owner wasn't bad, he wasn't great either. He pretended that he was an expert, but didn't know much. Last year I bought a Giant Defy Advanced SL1 (2014) from these guys. Couple of months ago I noticed that there is a crack in the integrated seat post. Upon inspection it was clear that it started where the dealer cut the post during fitting and the crack took few months to work itself down the post. I took it to the dealer and they tried every excuse in the book to blame it on me. Finally they said Giant agreed to replace the frame under the life time warranty. They got the new frame in and replaced it and charged me $170 for the warranty repair work. Upon the receipt of the bike I noticed that this post is cracked also but where the clamps holds it for cutting. I told them right away and they said no it is a scratch and it is expected, etc. However, it is symmetric on both sides of the post, an indication that it is where the clamp hold it. Now a few weeks later, it is obvious that it is a crack. I showed it to few other bike shops in town and they all agree that Giant dealer must have cracked it when cutting. I'm stuck with a $4000 bike that I love and can not use for a fear of serious injury. And these incompetent idiot don not own up to it!



SO STAY AWAY! Luckily there are many reputable bicycle shops in town, so one is not forced to deal with these dishonest people.