More Info
- General Info
- Skip the counter when you rent a car with National in Grand Rapids. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Grand Rapids today!
- Email Business
- BBB Rating
- Extra Phones
TollFree: (844) 841-7838
- Brands
- Auto Rental, Car Rental, Economy Car Rental, Luxury Car Rental, Rent a Car, Rental Cars
- Payment method
- amex, discover, master card, visa, cash, check
- Location
- Gerald R Ford Intl Airport
- Other Link
- Categories
GalleryView all (1)
Reviews
11/23/2016
I recently had a 3 day rental out of GRR. I returned the vehicle, as agreed, at 10pm on Sunday, November 20. On Monday morning I received an email from Evangelia at GRR National reminding me that my rental was due back the night before and asking me to contact them to let them know when I planned to return it. So, I had to take the time from my workday to tell them what she could have easily verified had she checked her inventory prior to emailing. I received an email that the car had indeed been inventoried. Shortly later I received an email that my credit card had been declined and asking me to call and arrange payment. I know the card should not have been declined because it's linked to my checking account and there were ample funds in there. I had also just used it to get gas. I checked the balance of my checking account, no issue there, then I called Evangelia and asked her to try running it again. She told me it failed again so I gave her another card. While she was running that card she said, "oh, that card did go through". So, presumably she didn't bill my other card (still watching account) and payment was made against my checking account. However, I found I've now been billed twice to that card. It seems it also went through on the first time she ran it. I sent Evangelia an email asking her to investigate and provide a credit. It's been a day and I have heard nothing from Evangelia. I'm an executive member and I rent a lot of cars throughout the year. It is usually so seamless but this experience with GRR has been an absolute annoyance.
10/26/2016
I - personally - have always had a good to great experience with National Car Rental. I will rent again with them
05/10/2016
Even though I am an Emerald Club member, my reservation confirmation emailed to me told me to go to the counter upon arrival. So I did and there was no one from the National desk there. Someone from Enterprise checked me in. My total of $478.03 turned into a credit card charge of $633.82. Wait, what? It seems the moron at Enterprise added insurance to my bill even though I told him no to additional insurance. Numerous calls to National got me no relief. This is ROBBERY. Never again will I rent from National. You don't pull this c r a p on people.
11/25/2014
Despite having another member of management "Sonja" hang up on me...Your Branch Manager "Dennis" was AWESOME. He was able to turn a bad situation into a better one. Thanks to Dennis I will continue to rent weekly with your company.
11/25/2014
Car was clean & ready to go. Was given an up-grade @ no charge as the car I had requested was not available. Nice surprise. No problems, friendly clerks.
Details
Phone: (616) 233-6342
Address: 5500 44th St SE, Grand Rapids, MI 49512
People Also Viewed
- U-Haul Neighborhood Dealer
4115 36th St SE, Grand Rapids, MI 49512
- Big Lake Movers
- Budget Truck Rental
4700 Barden Ct SE, Grand Rapids, MI 49512
- U-Haul Moving & Storage at Centerpointe Mall
3815 28th St SE, Grand Rapids, MI 49512
- MYway Mobile Storage
2356 Turner Ave NW, Grand Rapids, MI 49544
- U-Haul Truck Sales
3813 28th St SE, Grand Rapids, MI 49512
- U-Haul Neighborhood Dealer
3038 Eastern Ave SE, Grand Rapids, MI 49508
- U-Haul Neighborhood Dealer
5633 Division Ave S, Wyoming, MI 49548
- U-Haul Neighborhood Dealer
5526 Division Ave S, Grand Rapids, MI 49548
- Budget Truck Rental
5824 Division Ave S, Grand Rapids, MI 49548