This was the first time I've rented a car to take on a trip. Ashley, the young lady who helped me, was very friendly. The process from start to finish was quick and easy, which was great. We had a Hyundai Elantra and it was perfect for our trip. Very comfortable. Only thing I'm not happy about is I was told I could prepay for gas at 2.25/gal to refill the car when I brought it back in thus saving about 20 cents a gal, but I wasn't told it didn't matter how much was in the tank when I brought it back, I would still be paying for a full tank. She did say bring it back as empty as I could but that was it. We filled the tank once (10 gal at 2.49/gal) and it cost us 25.01. I brought it back with a little more in the tank than what was in it when we filled it, and was charged 31.50 for Enterprise to refill it. I called Tuesday morning to question the cost and was told then how it worked. I suggested to the young lady who answered the phone (don't remember her name) that Enterprise might want to take the time to explain how it works when you prepay before the customer leaves the lot, not afterwards. She said ok. I don't remember hearing an apology, and she was never rude but she did seem to me to be in a hurry to get me off the phone. I had set up to rent another car for a future weekend at the same time we scheduled the previous rental. I can guarantee you I won't be prepaying.
5500 44th St SEGrand Rapids, MI 49512
From Business: Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Grand Rapids, MI. Just one of the 7,200 branches in over 30 countries helping with your c…
2600 28th St SEGrand Rapids, MI 49512
From Business: Thank you for your interest in Harvey Cadillac HUMMER. We are a local family-owned and operated dealership and have been in business in the West Michigan area since…
Car was great (Nissan Altima) with plenty of room and I'm a big guy (6-6, 300). What I didn't like is the hours of the office. They close at midnight at the Grand Rapids Airport (our plane arrived at 12:20 a.m.) and when we tried to return the car after a week, we found their main office had closed at 1 p.m. We clearly stated that we would return the car at 3 p.m., yet nobody told us that their office would be closed. We left the car, dropped the keys in the drop box and kept our fingers crossed. Was counting on them to help us get a taxi to the airport, so instead had to go to the muffler shop next door and they provided a taxi phone number. We stood in the heat outside the car rental office for 20 minutes, waiting for the taxi.
Despite having another member of management "Sonja" hang up on me...Your Branch Manager "Dennis" was AWESOME. He was able to turn a bad situation into a better one. Thanks to Dennis I will continue to rent weekly with your company.