The Pet Vet - Frisco

I took my cat momo here because he was coughing and he was a senior. The vet said he was healthy and wanted to give him steroids and antibiotics next I tell him please take a chest X-ray so he does five minutes later comes in and says my cat has a tumor or cancer on his lungs and is dying and asks me if I know how to read the X-ray? I start to ball like a baby and don't know what to do he gives me two choices put him to sleep or take him to a specialist and hope he makes til then. I finally decide to put him down not even two seconds later they are showing me urns no one cared all they did was charged me 500 dollars to walk out a wreck with no cat did he kill my cat yes I believe and the sad part is I called not even 10 minutes later to say no don't they already put him down. So sad so cruel these people should be shut down taking his X-rays now to get a second opinion.

Absolutely LOVE Dr. Morrow and his staff with the exception of the blonde girl that works the front desk. She's extremely rude and has had an attitude every time I've taken my dogs in. If this happens again, I WILL say something and report her. Aside from that, I would refer any of my family or friends to Dr. Morrow!

I truly wish YP would allow you to give a business negative stars. On December 6, my husband took our dog to The Pet Vet for her annual shots. He explained to them that our dog is skittish and asked to go back with her in which they would not allow him to. Within minutes, he heard her begin to cry and whimper which he said lasted for approximately 1-2 minutes. When he brought her home, it was apparent that she didn't feel good but we assumed it was because of her shots. The whole weekend, she had very little energy and would not jump onto the furniture to lounge in her favorite spots. On Monday, December 8th, I attempted to pick her up only to have her start squealing and crying. When I examined her, I found that her shoulder was swollen which I assumed was normal and wasn't worried. However, when I ran my hand along her side, she began to squeal and whimper more especially when I put the slightest pressure on her lower rib cage. What I assume happened is that she became unruly during the shots or nail clipping and they held her down too hard thus causing an injury to her. I called The Pet Vet on Tuesday, December 9th, and spoke to Cara. I explained the situation to her and asked that I either be reimbursed the visit so that I wouldn't be out any more money to take my dog to our vet or that they pay for her to be seen by my vet. I was told that the exam would need to be done by their vet. I explained to her that my trust and faith in them has been broken and that I didn't believe they would do a fair exam of my dog. I offered to have a representative from their office present for the appointment with my vet or to have my vet contact them during the exam to report his findings. I was again told that this was not acceptable. I advised Cara that I would be filing a dispute and a complaint with the Texas Veterinary Board as well as with BBB. I called the Petco manager and asked for the corporate number so that I could report this. I was told that The Pet Vet and Petco are not affiliated with each other outside of The Pet Vet renting the space. Brian, the Petco manager, stepped up and contacted his bosses who in turn offered to pay for my dog's vet appointment which they did not have to do as this is not their issue. The Pet Vet could use a lesson in customer service from Brian and his team at Petco. I believe that Petco needs to sever their ties with this "vet".