Star Nail Spa

I have been going to Plantation Nail Spa for years and they have always done a good job with my nails, but their customer service has not always been the best. I was kept waiting when I had an appointment and when I told them I didn't have time to wait they would make smart comments. I always felt like my business and time wasn't valued. So I stop going for more then two years because of the customer service. But recently I started coming back, thinking things had changed. NOT! The customer service is the worst. One Nail tech gave me a design, but forgot to put the gel top coat on it. When I put hand sanitizer on the design came off of 3 nails. I came all the way back from where I was to get it fix. The Nail tech blame the other technician when it was her design and her fault. She tried to do a rush job and it wasn't right. So I made her take the design off and redo the design. She got mad and gave me so much attitude, because of course she already got paid.Two weeks later I got my nails done by another technician and 1 came off the next day. I went back to get it fix and the same lady with the attitude told me no one could do it. And I needed to come back when the tech who did my nails was there.I was literally the only customer in the whole salon. After I told her I was not coming back and she could fix one broken Nail. She finally did after I told her about herself and asked her if she had a problem with me. I told her and the owner that I spend good money in that shop and I wasn't going to be disrespected. The owner to my surprise just made excuses for the Nail tech. After over 7 years of service I will never go back. This is why we need our own BLACK OWN NAIL SALON or Even white own, it doesn't matter. Because they continue to treat us like this but we keep coming back because there is no where else to get our nails done.

Skilled nail techs and excellent customer service. I had my first gel manicure here (French tips) which lasted over two weeks without so much as a chip. When the paint on one of my nails finally did peel a bit, I returned to the business with every intention of paying a few bucks to have that one nail fixed. However, even after insisting that I didn't mind paying for the service, the management refused to let me pay. I was immediately seated and had my nail fixed. I highly recommend them.