In mybookTravel Collection (edit)
Added to your travel collection.
Removed From mybook!

We took this business out of your travel collection.

Avis Rent A Car

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details

WE TRY HARDER
Hours:

Regular Hours

Extra Phones:

Phone: (313) 962-2004

Primary Phone: (313) 962-2004

Sponsored Links
Brands:
Advantage, Alamo, Budget, Dollar, Enterprise, Ford, Hertz, Hummer, Lincoln, Mercury, National, Payless, Thrifty, Toyota
Payment method:
amex, discover, master card, visa
Location:
Americas Auto Village
Neighborhood:
Farmington
AKA:

Avis Rent A Car Farmington

Avis Rent A Car System LLC

Category:
Car Rental

More »

Less »

Reviews

Review this business:
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

12/10/2014

Overall

I am not the one to usually complain but I had the worst car rental experiences I ever.



Problems with this location:

- They charged me for gas even though I filled up before returning the car.

- They do not have a drop box for key.

- The agent wanted to hang up the call in the middle of the conversation because it was 6p and closing time.



Problems with Avis:

- Their billing system is screwed up; double billed me.

- Their agents are rude overall and clueless many times.

- My rental intended to be for 1 day at $30 ($20 + taxes). I had the keys for 3 more days since the location was close when I returned the car and I was traveling). And they billed me 530$ - they increased the 20$ to 40$ for each of the days, charged me a weekly fee of $280, tacked a late fee of $30 saying that I did not inform them (when in fact I called them every day), added a refueling charge of $14 when I returned the car tank full.

- Claimed to refund the weekly rental charge the first time but did not see any refund.

- Refunded the late fee (supposedly as a courtesy) and the refuel fee (again as a courtesy - when I should not be charged in the first place).

- When I called to dispute the weekly rental charge, they remove it, jack up the daily rate from 19.99 to 39.99 ( for the first 2 days) and ADD BACK the late fee.

01/25/2014

Overall

Very disappointing experience, after booking a car online for an 8am pickup , I arrived at 8.05 only to be told that the vehicle was still out with the previous renter (due to return at 8am). I was told to wait even though there were other vehicles available. I asked if she could contact the renter to get an estimate of the return time as I had to get to work, she said that was not possible. She then offered to charge me $3 per day for an upgrade. I called AVIS customer service twice, they told me that the policy was to give me whatever was available at no extra charge. The desk clerk then spoke with customer service and told them that there were no vehicles available, even tough she offered me an SUV ($$$) 3 minutes earlier. Needless to say I wrote to customer service complaining about the poor customer service at this facility and elected to use Hertz on Grand River avenue instead, where I was treated with courtesy and even saved money on the weeks rental charge.

JDiggins

03/04/2009

Provided by Citysearch - 
Overall
Great Rates and Even better Customer Service

Avis has always been in my eyes one of the best companies to rent from. The staff at Farmington Avis latley has been way above the rest.....cars are always clean and everyone is always so nice. I would recomend this location to everyone I know when they are renting cars!! THANKS!!!!!!

Sponsored Links
Map & Directions
People Also Viewed
Send to Phone
Avis Rent A Car

38410 Grand River Ave Ste E-2FarmingtonMI 48335

(248) 471-2700

Send this business listing as a text message to a mobile phone.

Cancel

Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

E-Mail
Message Business

What would you like to know?

Cancel

Sorry!

We were unable to send your message. Please try again later.

Add a Photo
Avis Rent A Car

38410 Grand River Ave Ste E-2FarmingtonMI 48335

(248) 471-2700

  • Photos should be in .gif, .jpg, or .png format
  • Photos should represent this business (ex. storefront, interior, services/amenities offered, etc.)
  • Photos must not be of an objectionable nature (offensive, profane, pornographic, obscene, etc.)
  • All photos submitted are subjected to YP Terms of Service
Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo
(optional)

Remaining Characters: 100

Remaining Characters: 500

Cancel
Save
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback