Very disappointing experience, after booking a car online for an 8am pickup , I arrived at 8.05 only to be told that the vehicle was still out with the previous renter (due to return at 8am). I was told to wait even though there were other vehicles available. I asked if she could contact the renter to get an estimate of the return time as I had to get to work, she said that was not possible. She then offered to charge me $3 per day for an upgrade. I called AVIS customer service twice, they told me that the policy was to give me whatever was available at no extra charge. The desk clerk then spoke with customer service and told them that there were no vehicles available, even tough she offered me an SUV ($$$) 3 minutes earlier. Needless to say I wrote to customer service complaining about the poor customer service at this facility and elected to use Hertz on Grand River avenue instead, where I was treated with courtesy and even saved money on the weeks rental charge.