Irvin Jeffrey D Dr. OD

My family and I have been patients with Dr. Bigham since he was at his old location. We love Dr. Bigham but recently something has happened to the staff. Crystal is not friendly in person and doesn't need to be answering the phones (needs customer service skills). Our appointments keep getting messed up. My family came in on 3/1 for appointments but my oldest couldn't make it so I called and told them to reschedule hers for a different week and to give me her spot on 3/1 because I didn't have an appointment. (won't go into detail why I didn't have one scheduled this year that's another issue with staff I had over a year ago). When arrived found out that the lady who changed my daughters appointment never put me in my daughters 3/1 spot. The new lady who did the pre stuff on my eyes said, it must be nice to just walk in and say I need a appointment today. Had some more issues with not scheduling appointments right or not taking the old appointment off when we did rescheduled.