All My Sons Moving & Storage of Columbus

An Unprofessional Company



I had booked two people and a truck (26 feet long) with All My Sons for moving our 2BR townhouse across the town on Sunday 3/23/14 at 12:30PM. The deal was confirmed on Tuesday 3/18 and included labor for loading and unloading, and driving the truck for $350 for 2 hours of labor, plus 1 hour of their travel time. Any extra labor would be $109 per hour for the two men.



No truck showed up at my home at 12:30PM on Sunday. I tried to reach them through phone repeatedly until 2:30PM without an answer. Moving is a stressful experience, but I did not imagine facing such a situation. After hiring a professional moving company, I did not even think about making a secondary plan and was looking forward to a very hectic work week ahead. All My Sons did not even bother to call back or leave a message to update.



Left with no option but to move, I rented a Uhaul truck (luckily one was available 15 minutes away) and started loading with my wife. Three friends came to help us after the SOS messages.



All My Sons eventually called after 5:00PM, after we were done with loading and were ready to drive to the new location. I was told that they would make sure to call and update their customers about delays in the future, and apologized for the inconvenience to us and our friends. When I asked about help with unloading, they told that we will still be charged the full $350 amount. Upon reminding that loading, truck rental and driving are already complete, and the inconvenience we and our friends had to face because of them; they did not change. They sounded very confident to get the business and make profit from our difficult situation (we were already very tired with packing and loading, and it was late Sunday evening).



Anyway, I declined their services and proceeded to unload ourselves. I will not recommend their service as they failed on several counts of professionalism.

I was promised 2 trucks and 4 men to move our belongs from our 3700 sq ft house to a neighboring town in Ohio around the Columbus area. At 9:00AM 3 men showed up with only one truck. The 4th soon arrived as he was "dropped off by the boss". Still, however, we only had one truck. The men began loading all of our belongings into the truck. They used dollys to load all of the boxes we had packed and wheeled them out of our old house. Around 11AM I began to worry that the 2nd truck was still not there so I called one of the managers (the 1st truck was almost full). He said he was renting another truck and would bring it by. At 12:30 the truck was full and the workers sat and waited for the 2nd truck to arrive. They tried to start the first truck and it wouldn't start...dead battery. Around 1:15 a manager arrived with a rented truck that the workers quickly began loading. When they were finished they could not leave because the 1st truck still had a dead battery in my driveway so we waited for the service truck to come out and jumpstart it. Finally at 4 we were on our way. Travel time was only 1/2 hour so we arrived at the new location and they began unloading.Almost every piece of furniture we own had some sort of ding or scratch or scrape on it. One door to a hutch we have in our living room was completely caved in and while uloading a worker broke a hanging light fixture at our front door (he didn't tell me, I had to notice it myself).My wife and I spend the next several days unpacking and putting all our belongings in our new house only to find that some things were "missing". I didn't think much of it, maybe they were in a box we had not unpacked yet, until my wife looked for her kindle. It was gone, but when logging onto Amazon she had 3 orders on her Kindle placed the day we moved...June 3rd!!!There is not doubt in my mind that someone stoll her Kindle and 2 of my watches, all 3 which were in our bedroom night stand.I am still waiting for someone to pay for the broken light fixture and hear from a manager regarding the missing Kindle.



I have been reimbursed for my broken and missing items...I now consider this matter to be closed.

The movers are very professional and courteous. They provided extra packaging and boxes for the move. I recommend them if you need a residential moving company in Tulsa.