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04/21/2015
Disrespectful, rude, belligerent. Served us a pizza that was JET-BLACK on the bottom. Inedible. Expressed my concerns to the wait staff, got a half-hearted "whatever" kind of response. Got home and inspected the rest of the pizza. All of it was burned on the bottom.
Called and spoke with Frankie who said it's his "family business". I told him the quality was inexcusable and that burned pizzas should never leave the kitchen. Frankie yelled at me on the phone, said the pizza was "fine". He then said he had to "check with the owner" and called back 45 minutes later. Again said it was "a perfect pizza" and offered a refund but then WITHDREW IT! Slammed down the phone on me.
I called back to say I would leave a very negative review about his restaurant, service and how mean-spirited management is to their regular clients (yes, we WERE regulars until tonight). He said "I don't care . . go ahead and write it." Well, here it is.
Everything about tonight's experience at Michelangelo's is inexcusable.
Shame on you Michelangelo's for treating your customers like this. All it would have taken was for recognition you did wrong, a refund (that you didn't retract) and we would have remained customers. Instead I'm here to tell everyone to STAY AWAY.
There are plenty of other pizza places in the world.
07/23/2014
We have gone to this restraurant for years. WAS our favorite place ever...until a new owner took over...even with what we felt was poorer quality, we returned to give it a chance,. Tonight was the last time I will set foot in that place after the manager actually yelled at me, turning all heads as he told me basically what an idiot I was when a complete pan of ziti was put into a VERY CHEAP container that completely colapsed (folder in half) and spilled to the floor as I took it from the bag. Then told the waitress to CHARGE me for the second serving as I was the idiot the caused the spill. Humiliated and never having been treated like this ever, I hope his business completely collapses just like his container and POOR CUSTOMER SERVICE!
05/15/2011
Yummy, love the pie it's the best. I just wish they would deliver.
Details
Phone: (941) 739-5656
Address: 3333 70th St W, Bradenton, FL 34209
More Info
- Email Business
- Neighborhood
- Lakewood
- Other Link
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- Other Information
Cuisines: Pizza
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