North River Outfitter

GREAT STORE!!!!!!Just noticed some negative reviews after ordering and wanted to tell my story since it was the opposite. Ordered a Patagonia with Free Shipping. it took about 7 days to get to me which is why I would say 4 stars instead of 5 but jacket was exactly as described. Great packaging, free gift in box and helpful staff when I called for questions. I would order again...in fact my sister ordered the same jacket the next day and got her jacket faster than me!

Worst online retailer with a completely unreasonable return policy. Bought a $100 sweater that didn't fit when I got it. I followed the return policy and sent it back within the 14 day window they list in their return policy. Now they tell me the item is only eligible for store credit. They do not have any other sizes of that item in stock and nothing else I want or need. Now I am stuck with a store credit that I don't want. The item didn't fit, I just wanted my money back! Not to mention that no one ever answers the phone or returns calls. A shady business do not buy anything from them!!!!!!!

This retailer has an unreasonable return policy. I ordered an expensive full price item ($325 Tory Burch Tunic). It arrived 4 days after I ordered it. Unfortunately it didn't fit. The website says you have 14 days to return-RIDICULOUSLY SHORT TIME FRAME FOR AN ONLINE RETAILER (and you have to email to get a code number from the company and wait for them to respond before you mail your item back). I returned the item via UPS on day 11, well within the 14 day policy, I thought, but was issued a store credit. I called the company to complain, but they would not credit my Visa, and told me there was nothing they could do. Now I'm stuck with $325 credit to a retailer with very limited selection. WILL NEVER ORDER FROM THEM AGAIN