Great American Car Wash Company

I requested the "Homerun" wash. It's their premium wash. The details were not tended to: back window unwashed, mud still on side of vehicle after wash, crumbs and dirt still on seat, bugs still on windshield. They clearly wiped the dash but didn't attempt to reach the corners. There was a 1 inch dirt/dust band left around the inside edge of the dash. For $20, I expect better attention to detail.

Took my car to be cleaned this morning. While sitting in the waiting room, Carlos (whom I later learned was a manager) came in and asked if I knew about the scrape on my car. I asked if he was referring to the one on the back quarter panel and he stated yes. I said yes I knew about it. Several minutes later, my car came out of the wash and was being wiped down inside and out by another guy. When he finished, I got in my car and left. My office is 2 minutes down the road. When I got there, I decided to clean the interior a little more as they had done a shoddy job. From the passenger side, I looked over at the drivers seat and noticed something on the seat. I went around to see and noticed a large scrape in the leather down the seam and on the portion where your side touches. I immediately drove back to the car wash and asked to talk to a manager. When Carlos came in, I told him my seat had been damaged and before he even looked at it, he stated that they didn't do it. After looking at it, he continued to state that they didn't do it, that it was wear from me getting in and out of the car. Let me state now that this is a 2013 that I bought new and the actual seat where you sit is perfectly fine! I told him that someone must have had something in their pocket when they sat in the car. He told me he was the only one in the car. I said that wasn't true and then he pointed at some girl and said...well she was in it too. I told him that he obviously didn't know who had been in my car because it was another guy. He continued to deny responsibility. I asked who his boss was and he said "Rudy". I said I wanted to talk to him. He told me he wasn't there. I said call him, which he did and they proceeded to speak only in Spanish. He then told me to come back on Wednesday but that Rudy wouldn't do anything either. He then laughed at me. I asked if this is how he handles all his customer complaints, he laughed again and began to walk away...at which time I called him a few choice words. I later called and talked to the "cashier' and asked for Rudy's phone number. She told me she just works there and doesn't have the number. I asked for the owner's name to which she said Ricky. I asked for his number. Again she said "I just work here". I have a feeling that when I go back on Wednesday...I'm going to get the same response for Rudy. This is by far the worst customer service I have ever encountered. I would give them a minus star if it was available!

Really used to like this place. Much better quality then octopus. Always got the "interior" done for 5 more bucks. They do great work. Problem is you never know when manager will allow the interior to be done. I'm tired of only getting what I came here to pay for about 50% of the time. Might as well go anyplace else that will provide what's on the menu. Frustrating.

The quality is based on who is caring for your car. Most of the time I have to finish the job after I get home. But if there is a good car wash in ABQ, I haven't found it. And Great American costs less than most. 10/14: I have had my windows streaked but GAC has NEVER failed to vacuum well and to clean my dash. Yes, they are not the greatest car wash in the world BUT they are NOT horrible either -- and just find another car wash in ABQ that is less expensive. And I don't know anyone who works there -- this is an honest review from someone who is going to get her car washed there again this morning! I've gone to other more expensive car washes, and haven't found them to be much better.

Paid for the "home run." Mats were not even vacuumed, dash wasn't cleaned, windows were streaked....

I won't be back!

I have been sitting here for almost 45 minutes and all I got was the basic wash. They are extremely understaffed. I really hope my car is clean when I finally get it because I'm not waiting for them to run it through again.

I was surprised that they cleaned my door jams. Very good job!!!