The management at Morgan's Paws is terribly and inexcusably rude. It took us MONTHS to schedule a meet and greet with our puppy because of their extremely limited schedule. When we finally managed to arrange a visit, we made one wrong turn (I'd never been there before) and arrived 10 minutes late. We were greeted with not a hello, but rather "you were supposed to be here 10 minutes ago". We then stood there for another 10 minutes while the woman we were scheduled to meet with giggled and looked at pictures on an iPhone with another client - certainly not conducting any meaningful business. I was finally informed that I'd need to reschedule. After months of waiting and an hour round trip, this was totally unacceptable. If they want to impose such a strict policy, than it should be made ABUNDANTLY CLEAR in advance. At the very least, a minimum degree of courtesy and a polite apology would have been warranted. This was extremely disappointing and I'd encourage you to look for someplace friendlier and more professional. We won't be back.
If I could give a zero star rating I would. I live in Manchester. I took the time to call in and ask about their services and to see if they would be able to clip my dogs nails even though he is a rescue and afraid of everything before going all the way there stressing him out. I described past behaviors at other places. Like rolling around on the ground and not getting up. I was told to come. I get there and the groomer never came out to meet him. She had the lady at the register run back and forth to talk to me and answer my questions vs talk to me herself. She (groomer) was very rude (I could hear her as I waited outside). I wasted gas money driving there and stressed my dog out making him go through a drive for nothing. Very unprofessional and disappointing. I would think if you work in this field you meet all types of dogs and would be prepared to meet all of their needs. To not try and be unkind shows me this is not a great place for people that care about how their animals are treated or how they are treated.