This dealer ship is a rip off and will lie to you about the work. they will also tell you they water test the craft and they do not. Brought a jet ski in for work sat there 5 weeks. Picked it up same problem. Took it to another Kawasaki dealer said work on ski was done improperly causing major damage to the ski. It has been at that dealership for 2 months. I would stay clear of this dealership. No problem taking your money . They do not know what they are doing. I dealt with Corey.
751 N Main StWest Bridgewater, MA 02379
I took my bike there to get a carb clean and they hold on to it for almost 2 months. Finally after I kept calling for weeks it was finally done but when I got there I noticed they also change the turn signal assembly which was not broken but charged me for it and the one that was broken was never fixed. They also scratched up my primary cover badly. It went in there without a scratch on it and came out all screwed up. These people really suck. No professionalism and they don't care at all. They are gorillas working on motorcycles.
These guys are idiots... I spoke to Frank on the phone and made an appointment the next day for 11AM. When I showed up he wasn't there and wasn't coming in until 3PM. Not knowledgable, not respectful of your time and effort, useless! Don't waste your energy with this shop.
I have been a regular customer for the past 10 years, even bought a new bike from MTR but the place has really gone down hill. I dropped my bike off for service and they had my bike for 3 weeks PAST my appointment date. Each time I called I was told "parts are 2-3 days away". I asked that they keep in contact with me about the situation, I never received a call back. Finally when I did hear my bike was ready to be picked up I told them id be down that afternoon. When I arrived I was told to wait out front for my bike. After a half hour and walking back inside twice I'm told my battery is dead, wont take a charge and cant be jump started but they would be happy to sell me a new battery. So I come to pick up my 3 WEEKS PAST DUE bike that they called and told me was ready and I cant even leave with the bike! I returned with my own battery and installed it myself in their parking lot. I'll never be back, buyer be warned.
Had them do work on my bike last year. This year same problem. The work they did was less than efficient. Last year paid over 400 for the repair. This year they diagnosed two other problems. Wheel bearings and the fluid in my forks...new quote over 900 bucks. I refuse to pay for a repair that was substandard the year before. They test ride the bike and openly admitted the triple tree was lose. The bearings they replaced the year before. So I took my bike back and ordered the wheel bearings and seals for the forks to change the fluid. Took the bike elsewhere. Wheel bearings are fine. Forks don't leak but are a bit soft. Tire pressure was low....the short of this story is they dont guarantee their work. Was gonna rebuild my bike all over for nothing. Their diagnostic of my wheel bearing was wrong. .....so the end of this story comes when I go to cancel my order for parts. 100 deposit left. They gave me nine dollars. Charged me 91 dollars to say yes the triple tree is lose...their fault..
Same old story, probably burnt out owners with so many rules they are now driving 50% of their potential customers away. I just packed my wallet with cash and drove in 20 minutes of 90 degree bad roads with heavy city traffic to learn that they are closed on Monday. They must me doing a killer business to take 2 days off a week, but they need a better location, I am not driving back in that. I would bet that they would make a killing relocating to 146.
Worst place I just had both my jet skis serviced there they screwed up my trailer they said they hit a bump buy clearly they backed into something they told me both jet skis were running I just put them in the water an both of them didn't run don't ever go to them for anything I learned the hard way
Hmm...I read the a review before I logged on to write mine and I couldn't believe they were talking about the same place. I bought an 09 Kawasaki 650 from them. The girls in the sales office were super helpful. They don't push to get the sale done. After I bought the bike I also bought a helmet and a set of levers. Both were special orders. The girls in parts are very knowledgable and helpful. They helped me pick out a helmet and when I ordered it they said as long as it didn't leave the store I could exchange it for a different size, which they did because it was too big. When I bought the bike a guy in service went over it with me. He was professional and answered all my questions. I'm happy with this dealership and their staff. I will always go back to MTR first!
Most terrible company ever. Stay away from this fraudulent company! You get my warning.Went to buy a helmet and they do not have any. They said I can special order. I was told I can return as long as the item does not go out of store. I figure it is ok although my head is irregular and there is a high chance it may not fit. Was told it will arrive the next Wed (5 days later) and I will be called.Never got any call. I called 10 days later. "By co-incident", it just arrived that very morning. Of course it does not fit. I want my money back. The incapable girl said "wait a minute". I waited more than 20 minutes and it turns out they are training a new girl on how to return. Another 10 Plus minutes later, they gave me a gift card. I said why gift card? I was told otherwise, I will get 25% restocking fee. I said ok. But when I see the gift card, it is clearly less than what I paid for. When I asked, the lady there told me that even for a store gift card, it is still 25% restocking fee.After some useless debates (lies, incapable answers, etc), I was the owner will be around Friday. So I called Friday. No boss at all. When I explained, it seems the boss' wife was there. She quickly defended the restocking fee. When I mentioned the "no out of store, refund" thing, she said "she should not say it" (i.e. I am sorry, I will honor the incapable's girl's promise). She said the policy is "everywhere" (i.e., you should for every corner in our store to make sure how we screw you).Anyway, long store short. I am sick of arguing with this fraudulent and incapable store. I am asking my credit card to defend my right. My last resort will be a small claim court. I know I will be wasting my time but I want to make sure no more consumers will be fall into this fraudulent operation.