***DO NOT USE THEM IF AT ALL POSSIBLE***Unfortunate they were the only place in 200+ miles that had my part. EXTREMLY RUDE over the phone, VERY unhelpful and worse in person.
Serving the Wasilla Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
Worst company. Very unprofessional. I was told the policy was to pay now and come back to pick up part in 3 days. I asked why was there 4 other guys in the yard right now, according to the sign in sheet and 2 guys with tool bags behind me waiting to get in? He said it was the owners discrection. I said if you can't trust me to pull a $50 part today then how am i supposed to trust you to have a used part in 3 days that i havent seen yet and pay for today? Its a long drive out there to be disrespected like that. Good luck with discriminating anchorage patrons.
Responsive to our companies needs, good advice with choices and economical. Worked with us to get things done.
I have been doing business with Knik Towing and Wrecking for 15 years. They are ABSOLUTELY top drawer in the way they have always treated me and helped me solve my parts problems. Now that I am a legal Senior in All 50 states, I can truly say Knik Towing and Wrecking is getting better with age. ALWAYS helpful and always goes the extra mile to solve my problems. THANK You for the great Service!!Lee Grotheanchrealty@gmail.Com907 746 2900
They obviously don't know how to answer phone, perhaps they don't know what a phone is.
Went to knick for an older window I needed for a project car.they had the part in stock in good shape and at a fair price.thier attitude was typical of most folks in the vallry.nice till nice isnt needed.real people and I got the window at a good price.half what I would have paid to get it from out of state unseen
Been into their office before after a looooooonnnggg wait while the lady grabbed on the phone forever leaving her customers on hold to take a personal call. I politely asked about a part and she said they didn't have my particular one needed. I asked if she had anything similar so I could try to make it work by doing a custom attachment to my car. It was only minor body work after all... she yelled "Didn't you hear me? Are you deaf? I said we didn't have it!!"
We live in Fairbanks and called looking for a part, explianing that we could come down there on a Saturday. The day before our trip down we called to ensure everything was on schedule and gave payment over the phone. After giving the payment the very unpleasant lady on the phone said we were the 14th ticket in line. Which raised concerns, so Saturday we called and the unpleasant lady said they were still a few tickets away. So 130 my husband called to see if it was going to work out for today, and the lady said I've talked to you 3 times already and we will or we will not get to it today, then hung up. So I called back and told her to cancel the order. She said I told him we might not get to it. I told her that was only after we had given her our payment. Then she hung up again. I should have read the reviews before calling this company. These are the types of people who have no pride in their work and dont care about the customers. One would think if you were in the business of customer service, one should have customer service skills, and or the ability to give accurate information, however this is not the case for this company. I would strongly discouraged anyone for using this company, they are tarnishing alaska's "locally owned" good name. The owner should be embarrassed and ashamed.
My boyfriend just got out of small claims with them and won. The judge ordered them to pay $909 (plus interest and court fees) for selling him not only the wrong motor but a bad motor (they claimed it was a "Grade A motor!") + the parts he bought to install the engine. Of course, that doesn't include the 406 miles he drove round trip to pick it up (He's from Kasilof!). So let the waiting game begin... I wish we read these reviews before buying anything from them.
luxury windshield and alternator I got from these good ole boys! NO BUZZ KILL