John G Webster Co

Stay far, far away from the John G. Webster company. We contracted with them in 2007 to install a $11,500 Sanyo ductless multi-split HVAC system in our home. They did a horrible job with the installation which left us with problems we are still trying to deal with years later. They had to come out multiple times after the installation to fix system leaks, missing filters, the system's inability to cool or heat effectively, etc. We are now in only the 5th year and the system has gotten so bad we can only keep one of the four indoor units on at a time. If you turn on any more than that, they either turn themselves off, or they push out unconditioned air. We have had other companies out to fix our system over the last few years, spending thousands of dollars on service calls, and all anyone ever says is it looks like we have major installation problems and they are unable to help us. Nobody can pinpoint the problem. To add insult to injury, I recently contacted Ralph Smith, President of the John G. Webster company, since they did the installation and I figured they might have become smarter with these types of systems since 2007,and could possibly help us finally fix it once and for all, and you know what Ralph told me? He said, and I quote - "We are not willing to serve you now, or at any time in the future, at any price." Please stay away from this company unless you like to be "had"!