Pet Stores in Waco, TX

Good people and a good grooming salon. Kandy is our dog's preferred grokmer.

My family decided to order a few axolotl from here. They took our order and when they arrived told us we could come get them. My wife took off from work early and took my son to go get them today. Upon arrival after 1:30 in the car. My very excited 7 year old son was told they they were all dead and someone should have called us. He had picked out names and spent countless hours researching them and their care. To find out they are dead so callously was beyond unprofessional. To make us drive 3 hours (round trip) for that info was even worse. The manager assigned blame to someone else and offered to let my family view the dead animals. The only positive of the day is that I was not there to deal with this complete train wreck and disrespect of my family personally. Mistakes and the unexpected death of the order aside, the way they handled it in front of a child is the only reason needed to stay away from this business. I hope that all employees can find future employment with a company that offers training in such matters, they won't always be fortunate enough to get to deal with shocked and wounded children.

Their school for dogs sucks I feel I wasted 100 for nothing they taught him how to sit n 6 wks

I took my do to get his nails cut at at the grooming place in the petsmart. I been there before nothing like this has happen at least not that I know of. I took him in there,the lady prints out the paper so I could go pay at the front as I was leaving the lady puts my dog on the table to cut his nails. When I come back after paying my dog wasn't on the table. as I was standing there waiting I noticed the table that my dog was on had blood on it. One of the the lady's in there asked if I was here to pick up I said yes. So she went to the back to check for my dog. The lady that was cutting my dog's nails come to the front with my dog in her hands ( he was squealing and trying to get out of her hands) she had a towel with her as she puts my dog on the table she covers the blood with the towel. Then she ask if I could step out of the room so she could finish cutting his nails because he wasn't acting right when I was standing there. So i did a few minutes later she brings my dog out to me and didn't ever mention anything about making his nails bleed. I took him to the car and look at which nail was bleeding NOT ONE but TWO nails were bleeding. I'm never taking my dog back there again!