Hertz

I rented a minivan at 6pm Thursday and was slated to return it Friday 6pm. It was a grueling 14 hour trip from Chicago to Virginia (started at 3am), and I was 10 minutes away the drop off location at Tyson Corner Embassy Suites in Virginia.



I called the sales associate (Dan Tucker, I believe) and told him that I would probably be arriving just as the store closed, and he basically told me he was going to be extremely strict with his closing time and that it was better if I drop it off at an airport location. I agreed because I understood the stress involved in working a service job. I drove another hour to the airport only to be told that dropping it off at Dulles Airport would cost $450.



I was never told about the rate change and it was directly involved in my late return of the car after closing hours (since I was initially very close to the Embassy Suites). Furthermore, after directly calling Hertz Billing Relations, I was told he was supposed to notate in my account to adjust the rates for the airport. But he also forgot to do that.



Overall, I'm just disappointed in the location's inability to work with the customer and the company's overall inability to correct that mistake once I explained my problem.