G & G Quality Case Co

Maybe in its heyday these were THE cases to have. I bought one of their nice looking Fender branded tweed cases to protect a nice Strat I am lucky to own, and was shocked at the poor workmanship (studs not hammered in all the way, crooked name plates, pieces bent out of shape, etc.,).

I contacted the company via email to let them know of my concerns regarding the poor quality. (I offered them an "out" thinking perhaps my case had been assebled poorly by Fender as a partner.) I heard nothing from them for weeks.

When they finally responded, their correspondence was NOT very well written, in terms of professionalism, tone of customer service, or grammar; I felt like I was getting mobile texts from a teenage girl.

I was basically asked to prove and provide photographic evidence. I did so gladly.

Without any apology, G&G offered to replace my case, but they insisted that I pay for boxing it up and shipping it across the country to them. These are quite large and heavy pieces and it's not worth my time and money, as a mere average consumer, to ship it at a cost much higher than what a large company can afford to do. I suspect that they know this very well.

It's a shame really that a USA company is taking this approach to "quality control" and customer satisfaction. Cheaper foreign imports are unfortunately improving their quality (and customer relations) to the point where it's hard to argue "Buy USA," especially if the quality of product and sevice is as poor as I've experienced. I recently bought some imported German guitar strings and the owner himself corresponded with me when I had a few break on me - sending me replacements for free all the way from Europe.

This classic company may not last much longer if this is the trend. Very sad.