This business has the worse customer service I had ever seen! My mother went into their store to ask for help with her phone. Not only they do not know what they are doing with their own products, they are also terribly rude. The man in the store CALLED MY ELDERLY MOTHER NAMES, while telling her that the problem on her phone cannot be fixed. He was so rude, she ended up crying in the car. She later went into a different store, where problem was fixed in the matter of minutes. DO NOT USE THIS STORE! Rude people who do not know their product.
The people in this store appearantly did not have training in customer service. I waited politely for around 5 minutes as the lady in front of me had a personal conversation with the employee who is supposed to greet you and check you in. It sounded like a mad girlfriend & I thought it could go on for a while so I said Excuse Me can I get put on the list real fast? Cue death stare from the girl and employee. He rudely said "What do you need?" As it was my son's phone I let him do the talking. The employee mumbles "Number" as he is shaking his head. My son said I'm sorry I didn't hear you & he says again "number..NUMBER!!" After repeating the number a few times, he finally just gets fed up and tells me it will be $150 charge and they don't fix phones in that store and to go "somewhere else". I obviously had no problem doing just that. Turns out it was a minor fix that took less than 10 minutes to diagnose and fix at NO CHARGE. I'll drive 20 miles out of my way to avoid this store to go somewhere with employees who want to do their job.
This is one of the worst locations EVER. Poor customer service. Managers will never return your calls to address issues. The kid Tyler that works there is rude and very unfriendly. After saying 4 times NO INSURANCE he just kept pushing it. So we walked out!! Also just a heads up this is not a real sprint store.
This is one of the worst locations EVER. Poor customer service. Managers will never return your calls to address issues. The kid Tyler that works there is rude and very unfriendly. Also just a heads up this is not a real sprint store.
Fixed my completely shattered iPhone 6 in less than 45 minutes!
I will never do business with Tulsa Recell again. I brought them my IPad Air to fix the screen. I gave them 6 try's to get it right and it wasn't ever fixed and now the home and lock button are broke. Testing was never done properly and communication was terrible. I had to constantly call and ask if it was ready. The last straw was when I had to send my wife in and Victor(THE OWNER) cursed at her multiple times. He told her he wouldn't do business with her and that she could get the hell out of his house. I called him and Victor immediately started to curse at me on the phone. After a long conversation of him yelling and cursing I called back and asked for my money back which I got. I would look around before ever going to do business with them. You might also consider buying a new iPad before taking it to them.
They got my glass and charger port fixed within an hour! I'm very satisfied and I got hooked up with a free camera replacement. They have hundreds of phone cases. Tell Leo to hook you up!!!
after wandering around for a few min when first going into the store I was pleasantly helped by a young man who answered all my questions and let me know what's up. I needed a new smaller Sim card for a new phone, which he did provide me with however, we did get to talking and had him changing my plan and forgot somehow to update my phone and/or Sim card so I haven't been able to use my phone except for WiFi capable services of course... which also means I have to return to the store or call tech support(which let's face it will not be an English speaking person) to get this issue taken care of. frustrating but guess I'm glad its not my only phone or line I have!... other than that great experience.nice salesperson with friendly attitude was a great big plus
U.S. Cellular Tech Support has gone in the toilet. The people are nice enough - it's their system that doesn't allow them to complete the simplest of tasks. I've been trying to get our 3 phones changed over to a new market. I've had calls to Tech Support dropped, transferred to death, and corporate store associates tell me that they can't do anything except call the main number like I can do. Honestly they have stolen 7 or 8 hours of my life they I can never get back. I would have switched to a different carrier, but their customers tell me they are just as bad.