The staff is friendly and super efficient. They have a great selection of timepieces and do excellent repair work, if possible, why you wait. The store is immaculant and very nicely designed. The owner is the most knowledgeable person ever when it comes to anything having to do with timepieces or clocks. They recently fixed a clock for me that I had been told by numerous other locations that could not be fixed. They are 5 star in my book.