Bali Management Group

My horrible experience with Bali Management. I went to my car on 01/23/2013 at 5 in the morning I had noticed a puddle of water on the driver side along with the drivers side of the car wet as if a sprinkler went off, this was frustrating since I just had the car washed the night before. As I looked around to find the source of were the water could have possibly come from I was out of luck, I could not see a thing.

I received a phone call from Duke at 10:14am on 01/24/13 at that point a message was left since I was away from my phone, Duke left a very short message for me to call him back. Called Duke immediately at 10:25am. The conversation started off with basic introductions of who Duke was and from Bali Management. He proceeded to ask me to recap the events from yesterday. As I went on he asked me if I stated to the representative on my call did I mention it was raw sewage that was coming out, I stated to him that yes I did. His comments were “Lets get this right” its not raw sewage since it did not have human waste in it. I stated to him that it was waste water which is considered to be sewage. Duke then proceeded to educate me on the difference between the two. The level of customer service at that point went out the door, Duke started to have an attitude with me. He asked why I had not called first thing in the morning when I noticed the water on the ground and my car. As I attempted to explain to him the reason why I did not call first thing, he would interrupt me and ask me another question pertaining to the water leaking. Duke proceeded to educate me on the importance of calling first thing when water is spotted to prevent any damage.

Duke stated the plumber did not come out because of when he called my cell phone the night before I supposedly was rude to him. As I mentioned I was not the person who had a conversation with him other then answering my phone and passing it over to Ken, in which Ken was not rude to the plumber on the phone. I over heard what Ken was saying to the technician and at NO point did any negative comments or attitude was given. Duke stated that because of this issue the plumbing company or technician would not ever be coming to our building (835 Locust Ave Long Beach, CA). I told Duke that it was not me who gave him attitude and right when I said that he proceeded to say yes I did. I had to repeat my self several times that it was not me. After a couple of minuets of him attempting to arguing with me he stated that if I have any additional issues I could give Bruce a call since he is the onsite maintenance staff.I have never had such a horrible experience with a company and there employee. Duke who represents Bali Management made me feel as if I had done something wrong for not calling in that morning. The educational lessons where not necessary by any means. The accusing ME for the reason why the plumbing company did not come was totally wrong coming from a company whose job is to manage properties. This was the first experience I have had with this company and I can only hope it is the last. I have never been treated so poorly by a company in my life. There was no accountability from Bali Management for not providing a level of service and safety to our little community. If they knew the technician was not coming out they should have had another company come a.s.a.p. in my opinion, unless they were not notified the next business day by the plumber. I will be parking my car in a different location till the area is cleaned up, for I do not want to track dirty sewer water in my home or my car.